HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Hook (Hampshire), 38 mi from Croydon
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding...
Frasers GroupLondon, 10 mi from Croydon
be supporting the Customer Service manager in the day to day running of the department, ensuring the team is optimised to perform in the best way, in addition to identifying further training and development requirements.
The team leader should lead by example...
Bannockburn Primary SchoolLondon
Specialist Teaching Assistant with Medical Experience.Scale Point 11 (£29,583 FTE per annum).Bannockburn Primary School is a large, vibrant and exciting setting serving a diverse community.An ethos of mutual respect and positive values for life are central to us; children, parents, carers and staff ...
REGEN SOLUTIONS (U.K) LTDLoughton, 21 mi from Croydon
Customer Service Team Leader Loughton, EssexFull time, Permanent£30,000 - £34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working
The purpose...
Pure Resourcing SolutionsBrentwood, 25 mi from Croydon
Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties:
• Creating a booking spreadsheet from trackers for jobs due...
Tulip RecruitmentHook (Hampshire), 38 mi from Croydon
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding...
Frasers GroupLondon, 10 mi from Croydon
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best
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Head of Customer Resolutions, Training and Technical Services
Croydon | Permanent | £80,000 - £90,000/year | www.cv-library.co.uk |
Head of Customer Resolutions, Training and Technical Services
Location: Croydon office location with Hybrid working
Salary: £80,000 to £90,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.
We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.
Further to an internal promotion, the PPF is delighted to announce that we are looking for a new Head of Customer Resolutions, Training and Technical Services.
Forming part of an inspiring senior leadership team, this position will be responsible for providing motivational, member-focused direction for resolving customer complaints, implementing changes to member data and compensation levels (e.g., in response to legal judgments), and training, quality assuring and providing technical advice to the pensions administration teams and contact centre.
We are looking for an individual that has senior level experience of defined benefit (DB) pensions within at least one of the following areas: complaints handling, training and quality assurance and/or DB pensions technical advice. They will be able demonstrate strong customer service and written communication skills, an analytical ability to interpret information and formulate sound judgements, and a proven track record of working collaboratively with senior stakeholders (e.g., lawyers or non-Executive Board members) both internally and externally.
This position requires an individual that has significant leadership experience as they will be leading a team of c.30. They will need to be able to motivate and develop teams, delegate, and share knowledge and skills effectively.
Sound like you? Apply now.
In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.
We’ll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
We’re happy to talk about flexible working
No agencies please
Location: Croydon office location with Hybrid working
Salary: £80,000 to £90,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.
We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.
Further to an internal promotion, the PPF is delighted to announce that we are looking for a new Head of Customer Resolutions, Training and Technical Services.
Forming part of an inspiring senior leadership team, this position will be responsible for providing motivational, member-focused direction for resolving customer complaints, implementing changes to member data and compensation levels (e.g., in response to legal judgments), and training, quality assuring and providing technical advice to the pensions administration teams and contact centre.
We are looking for an individual that has senior level experience of defined benefit (DB) pensions within at least one of the following areas: complaints handling, training and quality assurance and/or DB pensions technical advice. They will be able demonstrate strong customer service and written communication skills, an analytical ability to interpret information and formulate sound judgements, and a proven track record of working collaboratively with senior stakeholders (e.g., lawyers or non-Executive Board members) both internally and externally.
This position requires an individual that has significant leadership experience as they will be leading a team of c.30. They will need to be able to motivate and develop teams, delegate, and share knowledge and skills effectively.
Sound like you? Apply now.
In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.
We’ll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
We’re happy to talk about flexible working
No agencies please
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