1st Line Helpdesk Support
Willow HR | Witney | Full-time | apply.workable.com |
About Bluespires
At Bluespires, we do things a little differently. We ensure that everyone who is involved in what we do, our customers, our staff, our community, ourselves, and the environment benefit from what we do.
Based out of beautiful new offices, we deliver first class support to our clients by making sure their IT makes their businesses work better. We do all this by being forward thinking and pro-active.
Doing the right thing by all is at the forefront of what we do, so, we make the right decisions, based on our customers’ needs and not ours. We are honest, trustworthy, and transparent, all the things you would expect from a good IT partner, and we do it with a smile, we’re friendly, we speak plainly, and we take pride in and enjoy our work.
The Role
Join our dynamic team as a 1st Line Technical Support Analyst where you will be the first point of contact for technical support. You will handle inquiries through phone, email, and remote assistance, offering solutions and maintaining high customer satisfaction.
The 1st Line Technician will:
• Be an Initial Response: Act as the first point of contact for client support issues via phone and email, ensuring efficient logging of each issue.
• Be a problem solver: Strive for first-call resolution by diagnosing problems and implementing solutions. Collaborate with team members to expedite service restoration and handle follow-up communications with clients.
• Offer excellent client communication and service: Maintain timely and accurate updates to clients about their issue status and expected resolutions.
• Administer and support our client systems: Assist with the administration of Microsoft Windows environments and network setups, including troubleshooting issues related to TCP/IP, LAN, and WAN.
Salary: £22,000 - £28,000 per annum dependant on experience
Location: Eynsham, Witney, Oxfordshire.
Requirements
The ideal candidate for this role will have some of the following:
Experience:
• Microsoft Certification (fundamentals level or higher) or relevant other hands-on experience working with Microsoft technologies.
• Proven experience on a busy IT helpdesk would be beneficial but not essential.
• Strong background in Microsoft products administration like Windows and Windows Server would be advantageous.
Skills:
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving skills with a logical approach.
• Customer-focused with a professional demeanor.
• Personal Attributes: Self-motivated, team-oriented, detail-oriented, and committed to providing excellent customer service.
Why Join Us?
• Career Development: Opportunities for professional growth and development.
• Supportive Environment: Work within a supportive team that fosters a learning environment.
• Benefits: Competitive salary package and benefits.
We welcome applications from candidates who do not 100% meet the role requirements.
If the above sounds like you, we are waiting for you to start your journey with us!
A quick note on our recruitment process...
Bluespires typically operate a 2-stage recruitment process. However, depending on the role – you may be asked to attend a 3rd stage interview to meet additional members of our team. Our typical recruitment process is as follows:
• Stage 1 - Telephone or video introduction with our recruiter to discuss the application, your interest in the role, and suitability.
• Stage 2 - Interview with senior management team – face to face
• Stage 3 – role dependent - Additional Interview with business stakeholders where required.
If you have any questions, please just reach out for us – we value feedback!
Joining Bluespires means becoming part of a team that puts its members first!
We recognize and reward hard work and strive for excellence in everything we do. Our culture fosters fun, growth, and enjoyment in our work.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us.
We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
If this resonates with you, we would love to hear from you. We are always seeking individuals who share our values and goals.
Benefits
Some of the benefits we offer for all our team are as follows:
• Company pension
• Company events and social activities
• Employee Assistance Program
• Life insurance
• Referral program bonus
• Bicycle purchase scheme
• Sick pay
• Flexible working arrangements
• Free, secure parking
• Regular Friday lunches
• Health & wellbeing program
• On-site parking
Language: English (required)
Work Location: In person, office based.
At Bluespires, we do things a little differently. We ensure that everyone who is involved in what we do, our customers, our staff, our community, ourselves, and the environment benefit from what we do.
Based out of beautiful new offices, we deliver first class support to our clients by making sure their IT makes their businesses work better. We do all this by being forward thinking and pro-active.
Doing the right thing by all is at the forefront of what we do, so, we make the right decisions, based on our customers’ needs and not ours. We are honest, trustworthy, and transparent, all the things you would expect from a good IT partner, and we do it with a smile, we’re friendly, we speak plainly, and we take pride in and enjoy our work.
The Role
Join our dynamic team as a 1st Line Technical Support Analyst where you will be the first point of contact for technical support. You will handle inquiries through phone, email, and remote assistance, offering solutions and maintaining high customer satisfaction.
The 1st Line Technician will:
• Be an Initial Response: Act as the first point of contact for client support issues via phone and email, ensuring efficient logging of each issue.
• Be a problem solver: Strive for first-call resolution by diagnosing problems and implementing solutions. Collaborate with team members to expedite service restoration and handle follow-up communications with clients.
• Offer excellent client communication and service: Maintain timely and accurate updates to clients about their issue status and expected resolutions.
• Administer and support our client systems: Assist with the administration of Microsoft Windows environments and network setups, including troubleshooting issues related to TCP/IP, LAN, and WAN.
Salary: £22,000 - £28,000 per annum dependant on experience
Location: Eynsham, Witney, Oxfordshire.
Requirements
The ideal candidate for this role will have some of the following:
Experience:
• Microsoft Certification (fundamentals level or higher) or relevant other hands-on experience working with Microsoft technologies.
• Proven experience on a busy IT helpdesk would be beneficial but not essential.
• Strong background in Microsoft products administration like Windows and Windows Server would be advantageous.
Skills:
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving skills with a logical approach.
• Customer-focused with a professional demeanor.
• Personal Attributes: Self-motivated, team-oriented, detail-oriented, and committed to providing excellent customer service.
Why Join Us?
• Career Development: Opportunities for professional growth and development.
• Supportive Environment: Work within a supportive team that fosters a learning environment.
• Benefits: Competitive salary package and benefits.
We welcome applications from candidates who do not 100% meet the role requirements.
If the above sounds like you, we are waiting for you to start your journey with us!
A quick note on our recruitment process...
Bluespires typically operate a 2-stage recruitment process. However, depending on the role – you may be asked to attend a 3rd stage interview to meet additional members of our team. Our typical recruitment process is as follows:
• Stage 1 - Telephone or video introduction with our recruiter to discuss the application, your interest in the role, and suitability.
• Stage 2 - Interview with senior management team – face to face
• Stage 3 – role dependent - Additional Interview with business stakeholders where required.
If you have any questions, please just reach out for us – we value feedback!
Joining Bluespires means becoming part of a team that puts its members first!
We recognize and reward hard work and strive for excellence in everything we do. Our culture fosters fun, growth, and enjoyment in our work.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us.
We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
If this resonates with you, we would love to hear from you. We are always seeking individuals who share our values and goals.
Benefits
Some of the benefits we offer for all our team are as follows:
• Company pension
• Company events and social activities
• Employee Assistance Program
• Life insurance
• Referral program bonus
• Bicycle purchase scheme
• Sick pay
• Flexible working arrangements
• Free, secure parking
• Regular Friday lunches
• Health & wellbeing program
• On-site parking
Language: English (required)
Work Location: In person, office based.
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