The AlchemistLeeds
At The Alchemist we pride ourselves on doing things differently.Our drinks menu is mysterious and spellbinding.Our kitchens offer all-day dining with a molecular twist.As a member of our team, you will be provided with industry leading training that will enable you to deliver an unforgettable experi...
Leeds, 13 mi from Harrogate
contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality client service, ownership, and initiative to drive excellence.
Key Responsibilities –
• Reporting to the Support Manager and working closely...
Interaction - YorkLeeds, 13 mi from Harrogate
insentive.
Working Hours: Monday to Friday, Flexible between 8am – 6pm (40 hours a week)
Parking: Free On-site parking
Job Responsibilities:
Support the Central Events Desk Manager in ensuring the Central Events team follow company standard enquiry...
DPDKnaresborough
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDTadcaster
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
Langham RecruitmentHuddersfield, 26 mi from Harrogate
troubleshooting / support tickets
Skills / Requirements:
• Great customer service skills
• Strong communication skills – written and verbal
• Experience of Excel, or some data management eg. Inventories, tables
• Passionate about customer journey/engagement...
HumnizeHuddersfield, 26 mi from Harrogate
feedback and conducting quarterly performance reviews. Coordinate with Customer Success Managers and other departments to streamline support processes and enhance customer satisfaction. Maintain an in-depth understanding of products and services to offer...
Langham RecruitmentHuddersfield, 26 mi from Harrogate
with daily troubleshooting / support tickets
Skills / Requirements: Great customer service skills
Strong communication skills – written and verbal
Experience of Excel, or some data management eg. Inventories, tables
Passionate about customer...
Get new jobs by email!
Get email updates for the latest Customer Support Manager jobs in Harrogate
It's free, and you can cancel email updates at any time
Site Support Customer Service Advisor - Ignite Energy
Harrogate | Permanent | www.cv-library.co.uk |
Ignite Energy
Ignite Energy is a part of Inspired PLC, Inpsired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.
To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
We are looking for a Site Support Customer Service Advisor to join our successful Ignite Energy Site Support team. This role is an Office Based role.
Role and Responsibilities:
Front-line representative to answer customer enquiries and triage cases on the Site Support case management system. Address customer issues quickly, calmly, and confidently with service, delivery & technical solutions. Maintains a professional environment to solve problems and increase customer satisfaction.
• Reporting to Site Support Manager
• Daily management of the Site Support Customer Service cases as set by the Team Leader
• Work in Collaboration with Site Support Team Technicians & Technical Manager
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
Job Duties:
• Answer phone calls and respond to emails.
• Responding & resolve customer enquiries & customer complaints.
• Meeting customer Service Level Agreements SLA.
• Raising & Resolving cases within Microsoft Dynamics 365.
• Escalate cases to the Site Support technical team or other members of the team.
• Update customer information in Microsoft Dynamics 365.
• Track and process Service Call requests in Microsoft Dynamics 365.
• Process Purchase Orders & Sales Invoices in Microsoft Dynamics 365.
• Liaising with Sub-Contractors, FM Providers & Clients on a regular basis.
• Performing administrative tasks assigned by the Customer Support Team Leader.
• Ensure high levels of customer satisfaction.
Qualifications and Education Requirements
Essential:
• Effective communicator and excellent customer service skills.
• A team player but can use their own initiative and effectively manage their workload.
• Excellent written and verbal communication skills.
• Numerical skills, with the ability to do basic calculations.
• Able to organise, prioritise and multitask.
• Accurate record keeping.
• Proactive and eager to learn.
• Ability to handle both enjoyable and challenging conversations.
• Commitment to providing an excellent service for our customers.
Desirable:
• Working in a retail and/or sales environment or any role where the individual could handle customer enquiries and build their keys skills, such as giving an excellent customer service experience.
• Competency in Microsoft applications including Word, Excel & Microsoft Dynamics 365
Ability to commute / relocate
Harrogate reliably commute or plan to relocate.
The shift rota will be, either 07:00am – 15:00 and 12:00 – 20:00
What we offer
• Training and development opportunities
• Company pension
• Flexible work hours
• Sharesave scheme
• Life insurance
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck
Ignite Energy is a part of Inspired PLC, Inpsired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.
To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
We are looking for a Site Support Customer Service Advisor to join our successful Ignite Energy Site Support team. This role is an Office Based role.
Role and Responsibilities:
Front-line representative to answer customer enquiries and triage cases on the Site Support case management system. Address customer issues quickly, calmly, and confidently with service, delivery & technical solutions. Maintains a professional environment to solve problems and increase customer satisfaction.
• Reporting to Site Support Manager
• Daily management of the Site Support Customer Service cases as set by the Team Leader
• Work in Collaboration with Site Support Team Technicians & Technical Manager
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
Job Duties:
• Answer phone calls and respond to emails.
• Responding & resolve customer enquiries & customer complaints.
• Meeting customer Service Level Agreements SLA.
• Raising & Resolving cases within Microsoft Dynamics 365.
• Escalate cases to the Site Support technical team or other members of the team.
• Update customer information in Microsoft Dynamics 365.
• Track and process Service Call requests in Microsoft Dynamics 365.
• Process Purchase Orders & Sales Invoices in Microsoft Dynamics 365.
• Liaising with Sub-Contractors, FM Providers & Clients on a regular basis.
• Performing administrative tasks assigned by the Customer Support Team Leader.
• Ensure high levels of customer satisfaction.
Qualifications and Education Requirements
Essential:
• Effective communicator and excellent customer service skills.
• A team player but can use their own initiative and effectively manage their workload.
• Excellent written and verbal communication skills.
• Numerical skills, with the ability to do basic calculations.
• Able to organise, prioritise and multitask.
• Accurate record keeping.
• Proactive and eager to learn.
• Ability to handle both enjoyable and challenging conversations.
• Commitment to providing an excellent service for our customers.
Desirable:
• Working in a retail and/or sales environment or any role where the individual could handle customer enquiries and build their keys skills, such as giving an excellent customer service experience.
• Competency in Microsoft applications including Word, Excel & Microsoft Dynamics 365
Ability to commute / relocate
Harrogate reliably commute or plan to relocate.
The shift rota will be, either 07:00am – 15:00 and 12:00 – 20:00
What we offer
• Training and development opportunities
• Company pension
• Flexible work hours
• Sharesave scheme
• Life insurance
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck
Best jobs you don't want to miss: