Receptionist - Administrator
Providing a friendly, welcoming and professional service to all patients and visitors to the practice. Answer incoming phone calls, transfer calls or deal with the caller's request. Signpost patients to the correct service. Resolving patient queries for example prescription queries.
Accepting and checking new patient registration forms. Maintain patient records on SystmOne Scanning onto electronic patient records. Deal with document workflow on SystmOne. Deal with practice incoming and outgoing post. Monitoring emails sent into the practice and actioning appropriately.
Actioning all patient tasks in a timely manner according to urgency and due date. Promote internal communication and up-to-date knowledge. Provide cover during admin/reception staff absences. Maintain a clean, tidy, effective working area at all times.
Opening and closing the practice in line with procedures as per the duty rota. Administration Duties This is a varied role and this is not an exhaustive list. Supporting the practice nurse team with their long term condition clinics such as Diabetes, COPD and Asthma by calling and recalling patients into the clinics.
Supporting the practice nurse team with patient's annual reviews Processing FP34 prescriptions. Managing the workflow for cervical screening. Summarising new patients records. Processing patients mediboxes. Assist with any other admin duties as required.
Accepting and checking new patient registration forms. Maintain patient records on SystmOne Scanning onto electronic patient records. Deal with document workflow on SystmOne. Deal with practice incoming and outgoing post. Monitoring emails sent into the practice and actioning appropriately.
Actioning all patient tasks in a timely manner according to urgency and due date. Promote internal communication and up-to-date knowledge. Provide cover during admin/reception staff absences. Maintain a clean, tidy, effective working area at all times.
Opening and closing the practice in line with procedures as per the duty rota. Administration Duties This is a varied role and this is not an exhaustive list. Supporting the practice nurse team with their long term condition clinics such as Diabetes, COPD and Asthma by calling and recalling patients into the clinics.
Supporting the practice nurse team with patient's annual reviews Processing FP34 prescriptions. Managing the workflow for cervical screening. Summarising new patients records. Processing patients mediboxes. Assist with any other admin duties as required.
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