IT Support Analyst
Blackpool | £21,000 - £25,000/year | careers-uk-merlinentertainments.icims.com |
What you'll bring to the team:
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic.
Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a IT Support Analyst to join our Technology department on a permanent basis. The role will be based at our Blackpool office.
KEY OBJECTIVES
• Identify and fix IT related incidents, problems and requests to agreed standards. SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin Attractions.
• Work with other IT Support Teams and the IT Support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services.
• Single point of ownership for effective provision of systems and services to customers.
• Ensure appropriate OLAs/SLAs are met in all IT Services.
#LI-LH1
Qualifications & Experience:
• Good desktop, Hardware and Application support skills.
• Good knowledge of operation systems.
• POS Support skills.
• First Line and Service Now experience.
• Escalation procedures.
• Ability to work in a fast-paced environment.
• Ability to articulate technical situations in a clear manner.
• Attention to detail (Ticket information)
• Able to Travel to other attractions when required
• Able to work outside of normal working hours when required.
Benefits:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays, and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Compensation between GBP £21,000.00/Yr.-GBP £25,000.00/Yr.
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic.
Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a IT Support Analyst to join our Technology department on a permanent basis. The role will be based at our Blackpool office.
KEY OBJECTIVES
• Identify and fix IT related incidents, problems and requests to agreed standards. SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin Attractions.
• Work with other IT Support Teams and the IT Support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services.
• Single point of ownership for effective provision of systems and services to customers.
• Ensure appropriate OLAs/SLAs are met in all IT Services.
#LI-LH1
Qualifications & Experience:
• Good desktop, Hardware and Application support skills.
• Good knowledge of operation systems.
• POS Support skills.
• First Line and Service Now experience.
• Escalation procedures.
• Ability to work in a fast-paced environment.
• Ability to articulate technical situations in a clear manner.
• Attention to detail (Ticket information)
• Able to Travel to other attractions when required
• Able to work outside of normal working hours when required.
Benefits:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays, and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Compensation between GBP £21,000.00/Yr.-GBP £25,000.00/Yr.
Don’t miss out on new job vacancies!
Create a job alert for: Business Analysis Manager, Blackpool
It's free, and you can cancel email updates at any time