HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Windsor, 9 mi from Hillingdon
are committed to delivering opportunities for players to compete at the very highest level their sports can offer.
We are now seeking a Basketball Coach who will be responsible for planning, organising, and delivering basketball training sessions to pupils...
Women in SportLondon, 13 mi from Hillingdon
Womens Coaching Programme Leader
Salary: £40,000 £45,000 per annum
Fixed Term (2 years)
Between 28 - 35 hours a week
Closing Date: 02 June 2024 midnight
Women in Sport are looking for a dynamic programme leader to orchestrate an exciting new...
Women in SportLondon, 13 mi from Hillingdon
Womens Coaching Programme Leader
Salary: £40,000 - £45,000 per annum
Fixed Term (2 years)
Between 28 - 35 hours a week
Closing Date: 02 June 2024 midnight
Women in Sport are looking for a dynamic programme leader to orchestrate an exciting new...
Km Education RecruitmentLondon, 13 mi from Hillingdon
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title: Coaching Assessor / TrainerLocation: Home/Field based - Must be flexible with travelSalary: up to £35,000Type: Full Time, Contract Essential...
RedLawLondon, 13 mi from Hillingdon
NEWLY CREATED ROLE! A Game-Changing Career Move Awaits!
• Are you a Lawyer (or ex-lawyer) keen to take your career in a new direction?
• Have you considered the path of a career coach/talent development?
• We’re excited to partner with a leading...
Women in SportLondon, 13 mi from Hillingdon
Womens Coaching Programme LeaderSalary: £40,000 £45,000 per annumFixed Term (2 years) Between 28 - 35 hours a weekClosing Date: 02 June 2024 midnightWomen in Sport are looking for a dynamic programme leader to orchestrate an exciting new womens...
Eton CollegeWindsor, 9 mi from Hillingdon
are committed to delivering opportunities for players to compete at the very highest level their sports can offer.
We are now seeking a Basketball Coach who will be responsible for planning, organising, and delivering basketball training sessions to pupils...
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Operations Manager - Leisure and Sports Centre
Hillingdon | Permanent | £40,000/year | www.cv-library.co.uk |
Our client is a leading independent school based in the heart of Northwood (Middlesex). They operate a state of the art Sports Centre and Sports Curriculum and are currently looking to recruit a Operations and Commercial Manager to join their Sports Centre Management team.
MAIN RESPONSIBILITIES
Revenue Generation:
• Develop and execute comprehensive revenue generation to meet or exceed strategic financial targets.
• Identify and pursue new business opportunities, partnerships, and sponsorships to diversify revenue streams in line with the schools core values. Marketing and Promotion:
• Collaborate with the marketing team to develop promotional activities, events and programmes that attract new customers and retain existing ones. Sales Management:
• Oversee membership sales and retentions programmes, ensuring high levels of customer satisfaction.
• Implement effective sales techniques, monitor performance, and provide coaching to the in-house team.
Customer Experience:
• Continuously assess and enhance the overall customer experience, focusing on improving satisfaction levels and loyalty.
• Address customer feedback and concerns promptly to maintain a positive reputation. Financial Management:
• Develop and manage budgets, closely monitoring financial performance and identifying areas of improvement.
• Analyse financial reports and key performance indicators to make informed business decisions.
Facility Utilisation and Operational Management:
• Optimise facility usage by identifying peak hours, managing space allocations, and implementing effective scheduling systems.
• Working with the Sports Centre Duty Managers streamline and enhance day-to-day operations to ensure efficiency and a seamless customer experience.
• Support and cover “on shift” operations where required. including evenings, weekends, and holiday periods.
• Liaise with Director of Sport to agree pattern and level of technical support to be provided in the Sports Centre during School hours and ensuring Sports Centre Team (Duty manager and Senior leisure assistant) work patterns/rotas accommodate this.
Team Leadership and Management:
• Manage, lead and motivate our sport centre team, fostering a positive and collaborative work environment.
• Work with Human Resources to recruit staff as appropriate.
• Ensure all staff are aware of their relevant duties and responsibilities and undertake them as required.
• Keep records of holiday, sickness, and absence
• Complete annual appraisals and staff reviews as required.
• Ensure all staff receive mandatory training and that training records are kept up to date.
• Ensure effective communication with staff is maintained through handovers, teams’ meetings and that suggestions for improvement are encouraged.
• Provide coaching and professional development opportunities to enhance team members skills.
Compliance and Risk Management:
• Ensure compliance with relevant laws, regulations, and safety standards.
• With support of the Health and Safety Manager, develop and implement risk management protocols to safeguard customers, staff, and facilities.
• Ensure all technical elements of Pool plant Operations are fully operational and compliant.
• Review and update all sports centre PSOP’s and Hire Agreements annually.
THE PERSON
It is essential for the successful candidate to have the following qualifications, experience, and personal attributes:
• Degree or equivalent in Business, Sports Management, or related field.
• Proven experience in a commercial management role within the sports and fitness industry.
• Have or recently held a National Pool Plant operators’ qualification.
• National Pool Lifeguard qualification (including First Aid at Work)
• Swimming teacher or Fitness instructor qualification
• Strong leadership, communication, and interpersonal skills
• Excellent analytical and strategic planning abilities
• Proficient in budget management
• Familiarity with sport facility operations and industry trends
MAIN RESPONSIBILITIES
Revenue Generation:
• Develop and execute comprehensive revenue generation to meet or exceed strategic financial targets.
• Identify and pursue new business opportunities, partnerships, and sponsorships to diversify revenue streams in line with the schools core values. Marketing and Promotion:
• Collaborate with the marketing team to develop promotional activities, events and programmes that attract new customers and retain existing ones. Sales Management:
• Oversee membership sales and retentions programmes, ensuring high levels of customer satisfaction.
• Implement effective sales techniques, monitor performance, and provide coaching to the in-house team.
Customer Experience:
• Continuously assess and enhance the overall customer experience, focusing on improving satisfaction levels and loyalty.
• Address customer feedback and concerns promptly to maintain a positive reputation. Financial Management:
• Develop and manage budgets, closely monitoring financial performance and identifying areas of improvement.
• Analyse financial reports and key performance indicators to make informed business decisions.
Facility Utilisation and Operational Management:
• Optimise facility usage by identifying peak hours, managing space allocations, and implementing effective scheduling systems.
• Working with the Sports Centre Duty Managers streamline and enhance day-to-day operations to ensure efficiency and a seamless customer experience.
• Support and cover “on shift” operations where required. including evenings, weekends, and holiday periods.
• Liaise with Director of Sport to agree pattern and level of technical support to be provided in the Sports Centre during School hours and ensuring Sports Centre Team (Duty manager and Senior leisure assistant) work patterns/rotas accommodate this.
Team Leadership and Management:
• Manage, lead and motivate our sport centre team, fostering a positive and collaborative work environment.
• Work with Human Resources to recruit staff as appropriate.
• Ensure all staff are aware of their relevant duties and responsibilities and undertake them as required.
• Keep records of holiday, sickness, and absence
• Complete annual appraisals and staff reviews as required.
• Ensure all staff receive mandatory training and that training records are kept up to date.
• Ensure effective communication with staff is maintained through handovers, teams’ meetings and that suggestions for improvement are encouraged.
• Provide coaching and professional development opportunities to enhance team members skills.
Compliance and Risk Management:
• Ensure compliance with relevant laws, regulations, and safety standards.
• With support of the Health and Safety Manager, develop and implement risk management protocols to safeguard customers, staff, and facilities.
• Ensure all technical elements of Pool plant Operations are fully operational and compliant.
• Review and update all sports centre PSOP’s and Hire Agreements annually.
THE PERSON
It is essential for the successful candidate to have the following qualifications, experience, and personal attributes:
• Degree or equivalent in Business, Sports Management, or related field.
• Proven experience in a commercial management role within the sports and fitness industry.
• Have or recently held a National Pool Plant operators’ qualification.
• National Pool Lifeguard qualification (including First Aid at Work)
• Swimming teacher or Fitness instructor qualification
• Strong leadership, communication, and interpersonal skills
• Excellent analytical and strategic planning abilities
• Proficient in budget management
• Familiarity with sport facility operations and industry trends