Dover Precision ComponentsWarrington
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Liverpool, 14 mi from Runcorn
Field Service Technician
Liverpool & the North West
£29,000 - £31,000 + Van & Fuelcard + Door to Door Pay + Overtime + Call out Bonus + Training + Career Progression + Excellent Company Benefits
Are you a Field Service Technician with electrical...
Delve Search - Global Search ConsultantsManchester, 21 mi from Runcorn
a technician to the existing global service team of around 50 dedicated technicians. This opportunity would be perfect for someone who has experience as a chemical laboratory assistant or chemical technician and is looking for a career outside of the lab.
Role...
EvriBury
As a Delivery Driver with Evri you will benefit from:. We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the best thing is you will only work 4-6 hours per day!.
If you enjoy working as part of a supportive ...
EvriBury
As a Delivery Driver with Evri you will benefit from:. We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the best thing is you will only work 4-6 hours per day!.
If you enjoy working as part of a supportive ...
EvriBury
As a Delivery Driver with Evri you will benefit from:. We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the best thing is you will only work 4-6 hours per day!.
If you enjoy working as part of a supportive ...
Bilwinco Sales A/SLiverpool, 14 mi from Runcorn
BILWINCO A/S is looking for a service Technician for our UK team
Bilwinco is seeking a service technician to oversee our esteemed UK clientele. Are you drawn to a dynamic role that promises both accountability and autonomy? do you thrive...
M&P SurveyChester, 11 mi from Runcorn
M&P Survey is currently looking for a Service Technician to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £24,500 per...
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Customer Service Advisor
Runcorn | Permanent | £25,000 - £32,000/year | www.cv-library.co.uk |
Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the job
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues.
Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Office based role in Runcorn
Tasks
Essential Functions
• Nurture and develop centre of customer service excellence
• Assist customer service sites and offices and liaise with all business functions
• Ensuring that customer requirements and needs are met within company response times
• Day-to-day operation of Customer Experience Department
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
• Processing fault finding and the creation of Service Reports
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
• Properly handle and report customer complaints by following escalating procedures.
• Completing departmental administration and order management as required
• Assisting Customers with general product portfolio queries
• Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Requirements
Required/Preferred Education and Experience
• Experience in working in a customer service environment
• Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
• Languages – fluency in written and spoken English essential
• Excellent communicator, able to operate at all levels within both own and customer’s organisation
• Minimum experience with ISO 9001 or 13485 medical device quality system preferred
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information, please do send your cv to Graham Fish
About the job
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues.
Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Office based role in Runcorn
Tasks
Essential Functions
• Nurture and develop centre of customer service excellence
• Assist customer service sites and offices and liaise with all business functions
• Ensuring that customer requirements and needs are met within company response times
• Day-to-day operation of Customer Experience Department
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
• Processing fault finding and the creation of Service Reports
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
• Properly handle and report customer complaints by following escalating procedures.
• Completing departmental administration and order management as required
• Assisting Customers with general product portfolio queries
• Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Requirements
Required/Preferred Education and Experience
• Experience in working in a customer service environment
• Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
• Languages – fluency in written and spoken English essential
• Excellent communicator, able to operate at all levels within both own and customer’s organisation
• Minimum experience with ISO 9001 or 13485 medical device quality system preferred
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information, please do send your cv to Graham Fish
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