Customer & Service Manager
About Our Client
Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer & Service Manager to join them at their Chesterfield Offices.
The role will have responsibility for an internal Customer Service function along with allocating and assigning a field based service function
Job Description
• Direct operational management of an internal Customer Service and Admin function responsible for managing all customer interactions including quotation, orders, after-sales and enquiries
• Responsible for assigning and managing Service function responsible for the installation, repairs and servicing of customer products
• Ensure SLA's around timescales are adhered to at all times in regards to timescales on repairs and servicing, to ensure customer satisfaction is maintained and ensure no financial impact to either party
• Ensure all quotations are closed with an up to date outcome
• Ensure contractual KPI's are achieved within service and customer service in line with pre agreed customer expectations
• Undertake account reviews to ensure customers are happy with service provided and mitigate any potential issues long terms
• Ensure the CS team best allocate service engineers based on customer requirements, taking into account contractual requirements, efficiency and effectively manage all available resource
• Work closely with sales function to understand customer expectations
• Create and present reports around service and customer satisfaction to the SLT
• Ensure Sales Orders area managed to keep customers updated on lead times
• Work closely with production and production planning to ensure accurate lead times are given to customers
The Successful Applicant
• Experience managing a Customer Service or Service function
• Strong attention to detail
• Ability to manage strict KPI's / SLA's
• Customer focused approach
• Excellent stakeholder management experience
What's on Offer
The role of Customer & Servcie Manager will join a European market leader within their sector.
The position is based in Chesterfield and is fully on site, offering a salary of up to £50,000 doe, private medical insurance, free parking, 25 days holiday plus bank holiday, and company pension
Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer & Service Manager to join them at their Chesterfield Offices.
The role will have responsibility for an internal Customer Service function along with allocating and assigning a field based service function
Job Description
• Direct operational management of an internal Customer Service and Admin function responsible for managing all customer interactions including quotation, orders, after-sales and enquiries
• Responsible for assigning and managing Service function responsible for the installation, repairs and servicing of customer products
• Ensure SLA's around timescales are adhered to at all times in regards to timescales on repairs and servicing, to ensure customer satisfaction is maintained and ensure no financial impact to either party
• Ensure all quotations are closed with an up to date outcome
• Ensure contractual KPI's are achieved within service and customer service in line with pre agreed customer expectations
• Undertake account reviews to ensure customers are happy with service provided and mitigate any potential issues long terms
• Ensure the CS team best allocate service engineers based on customer requirements, taking into account contractual requirements, efficiency and effectively manage all available resource
• Work closely with sales function to understand customer expectations
• Create and present reports around service and customer satisfaction to the SLT
• Ensure Sales Orders area managed to keep customers updated on lead times
• Work closely with production and production planning to ensure accurate lead times are given to customers
The Successful Applicant
• Experience managing a Customer Service or Service function
• Strong attention to detail
• Ability to manage strict KPI's / SLA's
• Customer focused approach
• Excellent stakeholder management experience
What's on Offer
The role of Customer & Servcie Manager will join a European market leader within their sector.
The position is based in Chesterfield and is fully on site, offering a salary of up to £50,000 doe, private medical insurance, free parking, 25 days holiday plus bank holiday, and company pension
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