Birmingham, 3 mi from Walsall
Job Title: Primary SEND Teaching Assistant needed in Birmingham City Centre!
Location: Birmingham City Centre
Start Date: Immediate Start
Salary: £80-£90 per day
Are you adaptable and flexible to the needs of others?
Are you pro-active...
Michael Page SalesBirmingham, 3 mi from Walsall
Due to continued growth, this large city centre firm is looking to hire an audit senior manager to lead a portfolio of owner managed business.
Client Details
This Accountancy practice is based in Birmingham city centre with offices across...
Cactus SearchWorcester, 26 mi from Walsall
We are searching for an experience Contact Centre Business Development Director. You need to have experience selling Customer Contact Centre's, You must have a background of dealing with customers, negotiating with customers, be passionate...
J&c Associates LtdBirmingham, 3 mi from Walsall
including IVR, ACD, CRM, workforce management, reporting, and analytics.
Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry...
International House London | Ih LondonBirmingham, 3 mi from Walsall
of our students throughout their stay.
This is an opportunity to gain valuable professional development, acquire new skills, have fun, and connect with like-minded individuals! What is the role of the Centre Manager? The Centre Manager is the most senior...
TalentedgeBirmingham, 3 mi from Walsall
Interim International & UK Payroll Manager – Construction 6 months – opportunity to go permanent.
£400-425p/d Inside IR35 Birmingham City Centre (2 days in the office) Start Date: ASAP Talentedge are working with a leading Construction firm...
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Resource Planning Analyst
Walsall | Permanent | £40,000 - £50,000/year | www.cv-library.co.uk |
Role: Resource Planning Analyst
Salary: Up to £50,000 DOE + benefits
Hours: Mon-Fri
Location: West Midlands (hybrid working 2 days office 3 days at home)
CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be West Midlands based (hybrid working).
Are you a forward thinking Resource Planning Analyst?
Are you customer focused within a WFM environment?
Do you have experience using short to plan long term for contact centre?
As a Resource Planning Analyst you will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands.
Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational and strategic decisions.
Create and maintain a workforce planning/optimisation solution for Operations
Produce accurate and fit for purpose schedules ensuring resource is deployed in line with plan to achieve service level targets
Support Operations with analysis
Analyse variances in actual v's forecast performance
Analyse performance and business information, make recommendations to achieve cost and/or operational efficiencies
Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs. Make recommendations on the appropriate course of actionRequirements for the role:
Knowledge of the key principles of Resource Planning methodologies
Experience in workforce planning and optimisation in a back-office environment
Experience in presenting data and business information to teams and management
Experience within a Regulated Industry.
Working knowledge of Microsoft Office, Excel and Powerpoint
Working knowledge of telephony applications and Workforce Management systems
Strong Analytical, planning, organisation, and computer literacy skills
Excellent verbal and written communication, presentation and stakeholder management skills
Problem solving skills, especially the ability to analyse variances, accurately pinpoint root cause and recommend corrective action
Excellent relationship management and influencing skills with experience of managing multiple and diverse stakeholder group
Highly developed interpersonal skills and the desire to work as part of a team
The ability to balance varied workloads, conflicting priorities and meet tight deadlines
High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
An individual with a pro-active mindset with a clear focus on quality and efficiency who is open to learn and grow.
A self-motivated, logical, and organised approach to workPlease follow the link to apply for this Resource Planning Analyst role based in the West Midlands
Salary: Up to £50,000 DOE + benefits
Hours: Mon-Fri
Location: West Midlands (hybrid working 2 days office 3 days at home)
CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be West Midlands based (hybrid working).
Are you a forward thinking Resource Planning Analyst?
Are you customer focused within a WFM environment?
Do you have experience using short to plan long term for contact centre?
As a Resource Planning Analyst you will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands.
Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational and strategic decisions.
Create and maintain a workforce planning/optimisation solution for Operations
Produce accurate and fit for purpose schedules ensuring resource is deployed in line with plan to achieve service level targets
Support Operations with analysis
Analyse variances in actual v's forecast performance
Analyse performance and business information, make recommendations to achieve cost and/or operational efficiencies
Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs. Make recommendations on the appropriate course of actionRequirements for the role:
Knowledge of the key principles of Resource Planning methodologies
Experience in workforce planning and optimisation in a back-office environment
Experience in presenting data and business information to teams and management
Experience within a Regulated Industry.
Working knowledge of Microsoft Office, Excel and Powerpoint
Working knowledge of telephony applications and Workforce Management systems
Strong Analytical, planning, organisation, and computer literacy skills
Excellent verbal and written communication, presentation and stakeholder management skills
Problem solving skills, especially the ability to analyse variances, accurately pinpoint root cause and recommend corrective action
Excellent relationship management and influencing skills with experience of managing multiple and diverse stakeholder group
Highly developed interpersonal skills and the desire to work as part of a team
The ability to balance varied workloads, conflicting priorities and meet tight deadlines
High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
An individual with a pro-active mindset with a clear focus on quality and efficiency who is open to learn and grow.
A self-motivated, logical, and organised approach to workPlease follow the link to apply for this Resource Planning Analyst role based in the West Midlands
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