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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE
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We are currently seeking a dynamic and customer-focused individual to join our client's team as a Customer Service Representative. This is a fantastic opportunity to work in the finance industry and make a positive impact by supporting our...
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Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
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Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
ApexFocusGroupChester
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent...
Randstad Delivery (GBS)Runcorn
Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?
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• Position: Driving Field Agent
• Location...
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Customer Service Specialist
Chester | Permanent | £23,000 - £25,000/year | www.cv-library.co.uk |
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
We have partnered with a unique and growing bank based in Chester, who specialise in financial products to support the rural economy. This bank are seeking an experienced Savings & Customer Service Specialist to support the existing and prospective savings customer base via online secure message, telephone, email, post and webchat.
Please note, this is a full time office based role Mon - Fri
Responsibilities:
• Provide exceptional customer service to the Bank's existing and prospective savings customers via telephone, email, secure message and webchat.
• Strive to consistently develop on your knowledge of the Bank's savings products and services to be able to assist customers with queries confidently.
• Ensure all customer information is accurate and kept up to date at all times
• Ensure all unresolvable customer issues are escalated to management as required
• Document information from calls and correspondence on the savers system record
• Support in achieving the teams customer service satisfaction performance (NPS, surveys, customer reviews).
• Embody and show a detailed understanding of the Treating Customers Fairly (TCF) regulation
• Ensure that all savings team procedures are followed and adhered to
• Obtain relevant and required information/documentation to complete KYC and AML checks/.
• Report and log complaints, breakage requests and all regulatory tasks
• Support the savings team in delivering the Bank's monthly and annual funding requirements, as set by ALCO (Assets & Liability Committee).
• Use initiative to convert customer enquiries from prospective customers to opened accounts, help customers to fund their new accounts and retain existing savers when their accounts mature
• Complete personal raining and development plan in accordance with the required milestones and timelines
Candidate profile:
• Some customer service experience within a contact centre environment
• Problem solving
• Attention to detail
• Enthusiasm
• Good communication written and verbal
• Clear passion for delivering outstanding customer service
• Passion for developing and improving on personal skills
Desired skills
• Experience of working within a savings team, building society or financial services business
• Demonstrated understanding of AML and KYC regulation
• Knowledge or interest of any aspect of agriculture is always welcome!
Salary & Benefits:
• Salary - up to £25,000 per annum
• 25 days annual leave (increases after 2 years of service)
• Private medical healthcare & life insurance
• 5% employer pension contribution
• Share options
• Enhanced maternity & paternity pay
• Regular company parties & a sociable team who love a celebration
We have partnered with a unique and growing bank based in Chester, who specialise in financial products to support the rural economy. This bank are seeking an experienced Savings & Customer Service Specialist to support the existing and prospective savings customer base via online secure message, telephone, email, post and webchat.
Please note, this is a full time office based role Mon - Fri
Responsibilities:
• Provide exceptional customer service to the Bank's existing and prospective savings customers via telephone, email, secure message and webchat.
• Strive to consistently develop on your knowledge of the Bank's savings products and services to be able to assist customers with queries confidently.
• Ensure all customer information is accurate and kept up to date at all times
• Ensure all unresolvable customer issues are escalated to management as required
• Document information from calls and correspondence on the savers system record
• Support in achieving the teams customer service satisfaction performance (NPS, surveys, customer reviews).
• Embody and show a detailed understanding of the Treating Customers Fairly (TCF) regulation
• Ensure that all savings team procedures are followed and adhered to
• Obtain relevant and required information/documentation to complete KYC and AML checks/.
• Report and log complaints, breakage requests and all regulatory tasks
• Support the savings team in delivering the Bank's monthly and annual funding requirements, as set by ALCO (Assets & Liability Committee).
• Use initiative to convert customer enquiries from prospective customers to opened accounts, help customers to fund their new accounts and retain existing savers when their accounts mature
• Complete personal raining and development plan in accordance with the required milestones and timelines
Candidate profile:
• Some customer service experience within a contact centre environment
• Problem solving
• Attention to detail
• Enthusiasm
• Good communication written and verbal
• Clear passion for delivering outstanding customer service
• Passion for developing and improving on personal skills
Desired skills
• Experience of working within a savings team, building society or financial services business
• Demonstrated understanding of AML and KYC regulation
• Knowledge or interest of any aspect of agriculture is always welcome!
Salary & Benefits:
• Salary - up to £25,000 per annum
• 25 days annual leave (increases after 2 years of service)
• Private medical healthcare & life insurance
• 5% employer pension contribution
• Share options
• Enhanced maternity & paternity pay
• Regular company parties & a sociable team who love a celebration
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