Customer Dispatch Advisor
Abingdon | Permanent | £23,000 - £25,000/year | www.cv-library.co.uk |
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders?
Can you react, prioritise and respond to incidents in a calm positive manner?
In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities.
You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases.
The above is an overview of the role, there is more to it…Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more.
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple
Can you react, prioritise and respond to incidents in a calm positive manner?
In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities.
You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases.
The above is an overview of the role, there is more to it…Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more.
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple
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