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Join Our Team of Self-Employed Couriers! .Are you looking for a flexible job with great earning potential? Look no further! .We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the best thing is you will only ...
Hamilton HunterSouthampton
To £35K Basic – circa £70K OTE (Uncapped Commission Scheme) + Car Allowance (or company car) + Corporate Benefits Package! Our client is one of the UK’s leading managed print services providers, partnering with global vendors to deliver high...
INTEGRO PARTNERS LTDSouthampton
wherever possible.
3. Obtaining comprehensive data for submission to the Directors, of a prospective client file for underwriting. Said file......
Recruit UK | Certified B Corp™Fareham, 13 mi from Southampton
Job Title: Client Services Executive
Industry: Financial services
Location: Whiteley
Salary: Up to £32,000 (depending on experience)
Job reference: 9041
Job Description: Recruit UK is working on an excellent opportunity...
Oyster Recruitment LimitedPoole, 29 mi from Southampton
Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer...
JPMorgan Chase & Co.Bournemouth, 24 mi from Southampton
Service Director within the Commercial Bank you will lead a business function or regional Commercial Banking client service team(s) in a professional capacity. Gather and provide data and feedback to internal business partners and ensure client service...
Tata Consultancy ServicesSouthampton
Ready to make an impact in a fast-growing global powerhouse at the forefront of innovation and transformation? Join us as a Director – CFO Services, UK & Ireland Careers at TCS: it means more TCS is a purpose-led transformation company, built...
Osf DigitalSouthampton
trusted Professional Services propositions for existing clients and prospects.
5.
Utilise your industry expertise and business acumen to comprehend a customer's motivations, business drivers/challenges, strategic goals, objectives, and desired outcomes...
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Field Service Technical Director
Southampton | Permanent | £60,000 - £90,000/year | www.cv-library.co.uk |
Technical & Field Service Director - UK
Hampshire based
Company Overview
An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance.
Main Purpose
Operating from our Hampshire offices, you will be responsible for the UK Service & Technical commercial business, which includes:
Field Service Operations
Technical Support
Quality & Continual improvement
Product TrainingObjectives of ensuring product safety, minimising costs, and improving the customer's experience. Ensuring those who encounter our products are provided with the sufficient knowledge & support to install, service repair and use the products we deliver.
Responsibilities
Full responsibility for the UK Technical Services, Field Failure / Warranty Budget. and Product Training
Leadership & Management of Technical Support Operations, Technical Services, Field Service, and the Training Team
Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction, Managing the performance of the department and management through effective key performance indicators, targets, and goal settings.
Ensure compliance with standards for SHEQ including lead manager for product recalls.
Attend Business Review Meetings with UK management as required.
Your Skills, Knowledge and Experience
Experience in a Senior Management role including responsibility for management of an entire function or site and full P&L responsibility.
Electrical Engineering background with supporting qualifications & experience ideally in mechanical engineering, heating or refrigeration technology
Fully conversant with both the Distribution, Contracting and Service/Warranty operational models.
Experience with operating within an SAP systems environment.
Well-developed analytical skills including budgeting, financial reporting, and management of variances.
Proven negotiation skills, with both internal and external customers and suppliers.
Excellent interpersonal, communication and project management skills.
Knowledge of continuous improvement processes and techniques.
Knowledge of Health & Safety practices, procedures, and regulations.
A demonstrable, positive attitude that is distilled into the full team ethos, creating a positive and driven set of individuals who are working as one team, that achieve and exceed the targets set.
A team leader who by example demonstrates an abundance of energy, passion, and drive.
Installing confidence within the team, by clearly explaining the challenges, breaking them down individually and setting clear plans to achieve success.
A focused and robust individual, who is capable of organising and communicating activities often in a pressurised environment and who is able to meet challenging and tight deadlines.
Team player who can support other Directors and Head of Departments in meetings with existing and new clients.
CRM system use and understanding, along with good IT Skills is an essential requirement.
Exceptional commercial and financial awareness is expected at this level.
Ability, energy, and tenacity to 'make things happen'.
Excellent communication skills and able to gain senior management confidence.
Electrical engineering background with supporting qualifications & experience in mechanical engineering, and refrigeration technologyValues
Our Company Values are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
Think Customer
Care About People
Value Innovation
Keep It Simple
Remuneration
Based from the Hampshire offices, the remuneration package includes a negotiable salary, bonus scheme to 20%, company vehicle/allowance and associated benefits at this level.
Interested in confidentially discussing this role further, or wish to apply?
Then please contact Dan at startMonday
Hampshire based
Company Overview
An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance.
Main Purpose
Operating from our Hampshire offices, you will be responsible for the UK Service & Technical commercial business, which includes:
Field Service Operations
Technical Support
Quality & Continual improvement
Product TrainingObjectives of ensuring product safety, minimising costs, and improving the customer's experience. Ensuring those who encounter our products are provided with the sufficient knowledge & support to install, service repair and use the products we deliver.
Responsibilities
Full responsibility for the UK Technical Services, Field Failure / Warranty Budget. and Product Training
Leadership & Management of Technical Support Operations, Technical Services, Field Service, and the Training Team
Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction, Managing the performance of the department and management through effective key performance indicators, targets, and goal settings.
Ensure compliance with standards for SHEQ including lead manager for product recalls.
Attend Business Review Meetings with UK management as required.
Your Skills, Knowledge and Experience
Experience in a Senior Management role including responsibility for management of an entire function or site and full P&L responsibility.
Electrical Engineering background with supporting qualifications & experience ideally in mechanical engineering, heating or refrigeration technology
Fully conversant with both the Distribution, Contracting and Service/Warranty operational models.
Experience with operating within an SAP systems environment.
Well-developed analytical skills including budgeting, financial reporting, and management of variances.
Proven negotiation skills, with both internal and external customers and suppliers.
Excellent interpersonal, communication and project management skills.
Knowledge of continuous improvement processes and techniques.
Knowledge of Health & Safety practices, procedures, and regulations.
A demonstrable, positive attitude that is distilled into the full team ethos, creating a positive and driven set of individuals who are working as one team, that achieve and exceed the targets set.
A team leader who by example demonstrates an abundance of energy, passion, and drive.
Installing confidence within the team, by clearly explaining the challenges, breaking them down individually and setting clear plans to achieve success.
A focused and robust individual, who is capable of organising and communicating activities often in a pressurised environment and who is able to meet challenging and tight deadlines.
Team player who can support other Directors and Head of Departments in meetings with existing and new clients.
CRM system use and understanding, along with good IT Skills is an essential requirement.
Exceptional commercial and financial awareness is expected at this level.
Ability, energy, and tenacity to 'make things happen'.
Excellent communication skills and able to gain senior management confidence.
Electrical engineering background with supporting qualifications & experience in mechanical engineering, and refrigeration technologyValues
Our Company Values are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
Think Customer
Care About People
Value Innovation
Keep It Simple
Remuneration
Based from the Hampshire offices, the remuneration package includes a negotiable salary, bonus scheme to 20%, company vehicle/allowance and associated benefits at this level.
Interested in confidentially discussing this role further, or wish to apply?
Then please contact Dan at startMonday
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