Administration Manager (Specialist Children’s Service) | Berkshire Healthcare NHS Foundation Trust
Are you looking for you next challenge? Then come and join our vibrant, enthusiastic and dedicated team as an Administration Manager to lead our Specialist Children’s Service based out of Fir Tree House, Upton Hospital.
You will lead and manage the provision of our administration service to embed a robust and continually improving approach, in order to promote the development, welfare and secure the wellbeing of children and young people and their families on a day-to-day basis.
Your role will be to operationally manage the service, provide clear leadership and ensure delivery against our performance goals, work closely with service leads, Consultant Paediatricians the wider multi-disciplinary team and other staff across the Trust.
You will provide strong leadership and expert advice and support to your teams in order to ensure the delivery of high standards of care and a quality, patient-centred service with an ethos around continuous improvement.
Not only will you be working toward objectives and targets to ensure these are achieved as determined by National, Trust and Divisional standards, you will need to ensure you are motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience.
• Lead on administration function across Specialist Children’s Service for daily operational requirements and meeting service delivery requirements
• Line management of admin staff inclusive of supervision and appraisals
• Contribute to the delivery of service targets by supporting the senior management team to continually improve performance within the service
• Provide operational expertise and management support to all members of the service.
• Oversee and ensure that the Child Development Centre - Fir Tree House Reception meet the operational requirements and service delivery across children services.
• Ensure that admin systems and processes support the development and implementation of service plans
• Using activity information, actively manage demand and capacity of the service
• Manage and monitor changes to the administrative systems of the service i.e. referrals, EHCA’s etc
• Apply in depth knowledge of the speciality areas and associated waiting list processes in accordance with agreed clinical priorities
• Have full working knowledge of hospital information systems and cascade this knowledge both to admin and clinical staff
• Responsibility for overseeing review lists, caseloads and waiting lists, working closely with clinicians and admin staff
• Responsible for the provision of information to support the activity planning and monitoring processes as service level
• Support the provision of information for service returns i.e. RTT’s, KPI’s, CQUINS, quality schedules and contracting.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites
The “must haves” for you to be considered for this role:
1. Significant and demonstrable experience in either a PA or Senior Administrative
2. Relevant knowledge and skills to the nature of this role.
3. Experience of line management and supervision of staff including
4. Experience of managing data for performance and reporting purposes
5. Excellent working knowledge and proficiency in the use of Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
6. Able to communicate with a wide range of stakeholders – patients, public, clinical and managerial
7. Proficient IT skills, with the ability to quickly adapt to new technologies.
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Dawn Wolfe on 07929 185109 or email: dawn.wolfe@berkshire.nhs.uk who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Interview will be held on 15th May 2024
This advert closes on Thursday 2 May 2024
You will lead and manage the provision of our administration service to embed a robust and continually improving approach, in order to promote the development, welfare and secure the wellbeing of children and young people and their families on a day-to-day basis.
Your role will be to operationally manage the service, provide clear leadership and ensure delivery against our performance goals, work closely with service leads, Consultant Paediatricians the wider multi-disciplinary team and other staff across the Trust.
You will provide strong leadership and expert advice and support to your teams in order to ensure the delivery of high standards of care and a quality, patient-centred service with an ethos around continuous improvement.
Not only will you be working toward objectives and targets to ensure these are achieved as determined by National, Trust and Divisional standards, you will need to ensure you are motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience.
• Lead on administration function across Specialist Children’s Service for daily operational requirements and meeting service delivery requirements
• Line management of admin staff inclusive of supervision and appraisals
• Contribute to the delivery of service targets by supporting the senior management team to continually improve performance within the service
• Provide operational expertise and management support to all members of the service.
• Oversee and ensure that the Child Development Centre - Fir Tree House Reception meet the operational requirements and service delivery across children services.
• Ensure that admin systems and processes support the development and implementation of service plans
• Using activity information, actively manage demand and capacity of the service
• Manage and monitor changes to the administrative systems of the service i.e. referrals, EHCA’s etc
• Apply in depth knowledge of the speciality areas and associated waiting list processes in accordance with agreed clinical priorities
• Have full working knowledge of hospital information systems and cascade this knowledge both to admin and clinical staff
• Responsibility for overseeing review lists, caseloads and waiting lists, working closely with clinicians and admin staff
• Responsible for the provision of information to support the activity planning and monitoring processes as service level
• Support the provision of information for service returns i.e. RTT’s, KPI’s, CQUINS, quality schedules and contracting.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites
The “must haves” for you to be considered for this role:
1. Significant and demonstrable experience in either a PA or Senior Administrative
2. Relevant knowledge and skills to the nature of this role.
3. Experience of line management and supervision of staff including
4. Experience of managing data for performance and reporting purposes
5. Excellent working knowledge and proficiency in the use of Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
6. Able to communicate with a wide range of stakeholders – patients, public, clinical and managerial
7. Proficient IT skills, with the ability to quickly adapt to new technologies.
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Dawn Wolfe on 07929 185109 or email: dawn.wolfe@berkshire.nhs.uk who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Interview will be held on 15th May 2024
This advert closes on Thursday 2 May 2024
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