Henderson BrownLeicester
plan engaging all employees
• Maintenance and updating of established communication channels
• Oversight of site Internal Communications, including content creation and delivery
• Leadership of site Corporate Social Responsibility initiatives
The Ideal...
Capital One - UKNottingham
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire.From time to time, our customers have trouble making payments on their credit card account.This might be due to health issues, job loss or even a deeper vulnerability.As a member of our Specialist Customer Support Team, you’...
Loughborough UniversityLoughborough
Job Title: Internal Communications OfficerJob Reference: REQ240357Date Posted: Mon, 22 Apr 2024 00:00:00 GMTApplication Closing Date: Sun, 19 May 2024 00:00:00 GMTLocation: LoughboroughPackage: Administrative Services grade 5 from £27979 to £32982...
Leicester
Job Title: Internal Communications Specialist
Contract: Full Time, Permanent
Location: Leicester, Leicestershire (Hybrid Working)
Salary: £30,000 - £35,000
Start Date: ASAP - Happy to work around notice periods
The Commercial division at SF...
Leicester
will work with Key Stakeholders in the business to cascade internal communications. You will be a people person, with a flair for new creative and exciting ideas to support the strong people values onsite.
• Background in internal communications...
Leicester
of an annual activity plan engaging all employees
• Maintenance and updating of established communication channels
• Oversight of site Internal Communications, including content creation and delivery
• Leadership of site Corporate Social Responsibility...
Hays Plc - HaysLoughborough
Job Title: Internal Communications Manager Department: Marketing Salary Range: £32,000 - £38,000 Work Type: In office Location: Loughborough
Job Overview:
Seeking an Internal Communications Manager to develop and implement a robust internal...
Henderson Brown RecruitmentLeicester
plan engaging all employees
• Maintenance and updating of established communication channels
• Oversight of site Internal Communications, including content creation and delivery
• Leadership of site Corporate Social Responsibility initiatives
The Ideal...
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Customer Communications Lead
Leicester | www.cv-library.co.uk |
Customer Communications Lead
Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working
£40k-£52k DOE plus 7.5% target bonus & benefits
Overview
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
This is brand new role to define our Customer Engagement (Communications) Strategy in BGB.
You will be required to visit some of our key BGB locations including Edinburgh, Leicester and Windsor.
The Role
You will map the current touch points for customer engagement across all platforms (SAP and Ensek) covering communication method, systems (internal and third party), frequency, purpose as well as understanding performance and current customer experience of these touch points.
You will also need to define the midterm customer engagement strategy, considering how this supports the wider customer experience strategy, using insights from teams such as Voice of the Customer to support this.
Creating business cases to support any funding requirements needed to implement the Customer Engagement strategy and will be key.
You will also create a customer engagement scorecard (KPIs) to track performance and identify opportunity for improvement. You will be the customer experience lead for transformational business and industry projects putting the 'customer first'.
Validating customer engagement work requests into the team from business stakeholders as well as regulatory and third-party activity will be part of your role as well as collaborating with Customer Communication Managers to prioritise delivery.
You will also seek out opportunities for improvement.
The Person
We would like experience of setting and embedding customer communication strategies ideally in the B2B space, industry does not matter, we are keen to bring new ideas into the team.
You will also have experience in consumer-focused product and communications marketing coupled with delivering customer experience (CX) /change programmes (redesigning customer journeys using data points).
Knowledge of using customer insight and turning it into actionable plans and activities is also useful for this role. You are customer focussed, an influencer and innovator with good analytics experience.
#LI-BGAS
Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working
£40k-£52k DOE plus 7.5% target bonus & benefits
Overview
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
This is brand new role to define our Customer Engagement (Communications) Strategy in BGB.
You will be required to visit some of our key BGB locations including Edinburgh, Leicester and Windsor.
The Role
You will map the current touch points for customer engagement across all platforms (SAP and Ensek) covering communication method, systems (internal and third party), frequency, purpose as well as understanding performance and current customer experience of these touch points.
You will also need to define the midterm customer engagement strategy, considering how this supports the wider customer experience strategy, using insights from teams such as Voice of the Customer to support this.
Creating business cases to support any funding requirements needed to implement the Customer Engagement strategy and will be key.
You will also create a customer engagement scorecard (KPIs) to track performance and identify opportunity for improvement. You will be the customer experience lead for transformational business and industry projects putting the 'customer first'.
Validating customer engagement work requests into the team from business stakeholders as well as regulatory and third-party activity will be part of your role as well as collaborating with Customer Communication Managers to prioritise delivery.
You will also seek out opportunities for improvement.
The Person
We would like experience of setting and embedding customer communication strategies ideally in the B2B space, industry does not matter, we are keen to bring new ideas into the team.
You will also have experience in consumer-focused product and communications marketing coupled with delivering customer experience (CX) /change programmes (redesigning customer journeys using data points).
Knowledge of using customer insight and turning it into actionable plans and activities is also useful for this role. You are customer focussed, an influencer and innovator with good analytics experience.
#LI-BGAS
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