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Resident Services Assistant - 12 month FTC
urbanbubble | Lewisham | findajob.dwp.gov.uk |
Role overview
urbanbubble are looking for outstanding, proactive and sales oriented Resident Services Assistant to join a brand new luxury site
in Lewisham!
The main focus of this role is to support and work alongside a Lettings Negotiator with all administration involved in letting up
a development. You will also provide excellent communication to potential new Residents to ensure they feel part of our community
before they have moved in, and to assist the site teams with completing administration works that come with welcoming residents to
their new homes.
This is a site based role and is a 12 month fixed-term contract. Some weekend work will be required.
What do we offer?
• We offer amazing benefits such as a basic salary of up to £28,500 plus bonus, enhanced family leave policies, cycle to work
scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
• To handle lettings enquiries (over the phone, email and through our internal system)
• Administration and main point of contact for new applications. Including managing the referencing process, arranging sparkle
cleans, pre let checks and inventories, drafting tenancy agreements and facilitating payment of move in monies.
• To ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then
again prior to handing an application back to the site teams to move in.
• To ensure payments have been received with the accounts team prior to move in.
• To ensure the information provided by the site teams is entered accurately on the management system.
• To provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure
that resident retention rates remain high.
• To ensure all GDPR processes are followed at all times
• Agree renewals with residents in line with updated market values.
• Serve section 21 and section 8 notices as required (training will be provided)
• Request feedback throughout the processes via our survey systems
What are we looking for?
• Excellent oral and written communication skills
• Excellent telephone manner
• A confident self-starter
• Team player, yet with the ability to work alone and on own initiative
• Strong administration and organisational skills
• Customer service experience
• Positive and can do attitude
• Adaptable
• Having a keen interest in learning the property industry
• Knowledge of relevant Lettings and Estate Agency Acts, or happy to learn/work towards
Qualifications
• ARLA Qualification (desired)
• GCSE Qualification (required)
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?
If you believe you are the right candidate to join the team then apply now, don’t wait any longer and grab this amazing
opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.
urbanbubble are looking for outstanding, proactive and sales oriented Resident Services Assistant to join a brand new luxury site
in Lewisham!
The main focus of this role is to support and work alongside a Lettings Negotiator with all administration involved in letting up
a development. You will also provide excellent communication to potential new Residents to ensure they feel part of our community
before they have moved in, and to assist the site teams with completing administration works that come with welcoming residents to
their new homes.
This is a site based role and is a 12 month fixed-term contract. Some weekend work will be required.
What do we offer?
• We offer amazing benefits such as a basic salary of up to £28,500 plus bonus, enhanced family leave policies, cycle to work
scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
• To handle lettings enquiries (over the phone, email and through our internal system)
• Administration and main point of contact for new applications. Including managing the referencing process, arranging sparkle
cleans, pre let checks and inventories, drafting tenancy agreements and facilitating payment of move in monies.
• To ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then
again prior to handing an application back to the site teams to move in.
• To ensure payments have been received with the accounts team prior to move in.
• To ensure the information provided by the site teams is entered accurately on the management system.
• To provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure
that resident retention rates remain high.
• To ensure all GDPR processes are followed at all times
• Agree renewals with residents in line with updated market values.
• Serve section 21 and section 8 notices as required (training will be provided)
• Request feedback throughout the processes via our survey systems
What are we looking for?
• Excellent oral and written communication skills
• Excellent telephone manner
• A confident self-starter
• Team player, yet with the ability to work alone and on own initiative
• Strong administration and organisational skills
• Customer service experience
• Positive and can do attitude
• Adaptable
• Having a keen interest in learning the property industry
• Knowledge of relevant Lettings and Estate Agency Acts, or happy to learn/work towards
Qualifications
• ARLA Qualification (desired)
• GCSE Qualification (required)
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?
If you believe you are the right candidate to join the team then apply now, don’t wait any longer and grab this amazing
opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.
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