Walsall, 8 mi from Dudley (West Midlands)
Customer Service Team Leader
Pay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)
Length: 6 months initially
Are you an experienced Customer Service Team leader?
Do you thrive in a target driven environment...
QuarshBirmingham, 9 mi from Dudley (West Midlands)
We are seeking an Internal Sales/ Customer Service Team Leader for our client based in Hollywood, Birmingham!
Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!
Our clients company was originally...
Glue ResourcingCoventry, 24 mi from Dudley (West Midlands)
The Role: Customer Service Executive Location: Permanent
Hours: Monday to Friday 0800-1700
Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional...
Quarsh | B Corp CertifiedBirmingham, 9 mi from Dudley (West Midlands)
service team to aid in strengthening existing working practicesSupport product enquiriesDevelop best solutions for customersProcess ordersManage customer accountsProactively contacting customers to further sell different productsMonitoring customer...
Opus People Solutions LtdWalsall, 8 mi from Dudley (West Midlands)
Customer Service Team Leader
Pay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)
Length: 6 months initially
Are you an experienced Customer Service Team leader?
Do you thrive in a target driven environment with the ability...
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Out of Hours Service Co-Ordinator
Halesowen | Permanent | £28,000 - £30,000/year | www.cv-library.co.uk |
We are currently hiring an Out of Hours Service Co-Ordinator for our client who is an industry leader within the temporary power industry .
This is a vital role for the business, the successful candidates will play an integral part in ensuring clients receive the best customer service experience at all times.
Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner.
Using state of the art remote fleet monitoring technology, you will detect issues as they occur, dispatching our on-call engineers to site in line with company standards.
Duties:
• Taking incoming calls and assisting clients with their enquiries.
• Monitoring temporary power equipment via Remote Fleet Monitoring technology
• Keeping a detailed call log of all incoming enquiries ready for handover to our day teams.
• After a period of training – solving basic level technical queries over the phone without the need for engineer attendance
• Ensuring all queries are dealt with in line with agreed KPIs and company standards
The ideal candidate will have the following:
• Excellent customer service skills and a passion for delivering the best service at all times
• Experience in a customer service role
• Experience in a service delivery role would be beneficial
• Be able to work independently, prioritising workload and thinking proactively to resolve any issues as they arise
The role comes with:
• Training and support from some of the most experienced & knowledgeable individuals in the temporary power industry
• Competitive salary & company pension scheme
• Excellent working environment
The candidate must be flexible with shifts - Able to work both Night Shifts and Weekend Shifts
If this seems like the role for you please get in touch with Callum and click 'Apply
This is a vital role for the business, the successful candidates will play an integral part in ensuring clients receive the best customer service experience at all times.
Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner.
Using state of the art remote fleet monitoring technology, you will detect issues as they occur, dispatching our on-call engineers to site in line with company standards.
Duties:
• Taking incoming calls and assisting clients with their enquiries.
• Monitoring temporary power equipment via Remote Fleet Monitoring technology
• Keeping a detailed call log of all incoming enquiries ready for handover to our day teams.
• After a period of training – solving basic level technical queries over the phone without the need for engineer attendance
• Ensuring all queries are dealt with in line with agreed KPIs and company standards
The ideal candidate will have the following:
• Excellent customer service skills and a passion for delivering the best service at all times
• Experience in a customer service role
• Experience in a service delivery role would be beneficial
• Be able to work independently, prioritising workload and thinking proactively to resolve any issues as they arise
The role comes with:
• Training and support from some of the most experienced & knowledgeable individuals in the temporary power industry
• Competitive salary & company pension scheme
• Excellent working environment
The candidate must be flexible with shifts - Able to work both Night Shifts and Weekend Shifts
If this seems like the role for you please get in touch with Callum and click 'Apply
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