Out of Hours Service Co-Ordinator
Halesowen | Permanent | £28,000 - £30,000/year | www.cv-library.co.uk |
We are currently hiring an Out of Hours Service Co-Ordinator for our client who is an industry leader within the temporary power industry .
This is a vital role for the business, the successful candidates will play an integral part in ensuring clients receive the best customer service experience at all times.
Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner.
Using state of the art remote fleet monitoring technology, you will detect issues as they occur, dispatching our on-call engineers to site in line with company standards.
Duties:
• Taking incoming calls and assisting clients with their enquiries.
• Monitoring temporary power equipment via Remote Fleet Monitoring technology
• Keeping a detailed call log of all incoming enquiries ready for handover to our day teams.
• After a period of training – solving basic level technical queries over the phone without the need for engineer attendance
• Ensuring all queries are dealt with in line with agreed KPIs and company standards
The ideal candidate will have the following:
• Excellent customer service skills and a passion for delivering the best service at all times
• Experience in a customer service role
• Experience in a service delivery role would be beneficial
• Be able to work independently, prioritising workload and thinking proactively to resolve any issues as they arise
The role comes with:
• Training and support from some of the most experienced & knowledgeable individuals in the temporary power industry
• Competitive salary & company pension scheme
• Excellent working environment
The candidate must be flexible with shifts - Able to work both Night Shifts and Weekend Shifts
If this seems like the role for you please get in touch with Callum and click 'Apply
This is a vital role for the business, the successful candidates will play an integral part in ensuring clients receive the best customer service experience at all times.
Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner.
Using state of the art remote fleet monitoring technology, you will detect issues as they occur, dispatching our on-call engineers to site in line with company standards.
Duties:
• Taking incoming calls and assisting clients with their enquiries.
• Monitoring temporary power equipment via Remote Fleet Monitoring technology
• Keeping a detailed call log of all incoming enquiries ready for handover to our day teams.
• After a period of training – solving basic level technical queries over the phone without the need for engineer attendance
• Ensuring all queries are dealt with in line with agreed KPIs and company standards
The ideal candidate will have the following:
• Excellent customer service skills and a passion for delivering the best service at all times
• Experience in a customer service role
• Experience in a service delivery role would be beneficial
• Be able to work independently, prioritising workload and thinking proactively to resolve any issues as they arise
The role comes with:
• Training and support from some of the most experienced & knowledgeable individuals in the temporary power industry
• Competitive salary & company pension scheme
• Excellent working environment
The candidate must be flexible with shifts - Able to work both Night Shifts and Weekend Shifts
If this seems like the role for you please get in touch with Callum and click 'Apply
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