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Receptionist / Customer Service Advisor - Bristol

Undisclosed Company | Bristol | www.manpower.co.uk |
Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol.

As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.

Responsibilities:

 •  Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
 •  Support students in understanding and adhering to accommodation policies, rules, and guidelines.
 •  Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
 •  Liaise with the maintenance operative to ensure issues are resolved satisfactory
 •  Liaise with contractors
 •  Manage the email inbox and answer calls
 •  Manage to post for residents

Skills required:

 •  Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
 •  Excellent communication skills, both written and verbal.
 •  Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
 •  Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
 •  Sensitivity to cultural diversity and the needs of international students.
 •  Proficiency in using computers and basic office software.
 •  A positive and adaptable mindset, capable of working well within a team

This is a temporary assignment initially for a 6-week period, however it is likely to be extended.

Immediate starts available.

Interested?

Apply today!