apartmentHavenplaceEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
thumb_up_altRecommended

Sales Support

apartmentAthonaplaceHutton (Lancashire), 20 mi from Burnley
Athona is looking for an enthusiastic Sales Support to join our growing healthcare teams. Job Title: Sales Support (Healthcare Recruitment) Salary: Up to 24,000 per annum - dependent on experience, plus commission scheme Hours: Full time, 40...
apartmentEvriplaceBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
local_fire_departmentUrgent

Freelance Driver (Apply in minutes)

apartmentEvriplaceBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
electric_boltImmediate start

Delivery Driver (Apply in minutes)

apartmentEvriplaceBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
check_circleNew offer

Sales Support Administrator

apartmentHays Plc - HaysplacePreston, 18 mi from Burnley
Your new companyA growing Finance team based in Preston are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious...
business_centerHigh salary

Sales Support Manager

apartmentLNJ RECRUITMENT LIMITEDplaceWarrington, 30 mi from Burnley
Warrington - Fully Office Based Salary: £40,000 upwards (D.O.E) ***Global Tech Company*** We are looking for an experienced Sales Support Manager to join a fast-growing tech company. This is a highly varied role that requires a passionate...
apartmentSelect HospitalityplaceOldham, 19 mi from Burnley
A motivated Sales Support Administrator is required for our market leading, award winning international engineering client based in Oldham, Manchester due to expansion in their sales admin team. There is an rewarding salary of circa £25k-£28k+ plus...
Get new jobs by email!
Get email updates for the latest Sales Support jobs in Burnley
It's free, and you can cancel email updates at any time

Operational Support

Burnley | www.reed.co.uk |
Operations Support

BB10, Burnley

Days: 9 am to 5pm
Salary: £24,000 to £28,000

24 days holidays per year, plus bank holidays

Permanent Contract

The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.

Skills required
 •  Excellent communication (written and verbal), and interpersonal skills
 •  Able to work independently, efficiently and be self-motivated.
 •  Excellent organisational and multitasking skills
 •  Honesty and trustworthy
 •  Proficient in Microsoft Office suite - especially Outlook and Excel
 •  IT device repair and testing
 •  Excellent attention to detail

Essential
 •  Driving license - full clean UK driving license
 •  Computer repair knowledge and experience

Responsibilities and duties

Customer Equipment Returns
 •  The recording and management of customer returns
 •  Identification of device warranty status
 •  The triage of returned equipment
 •  Parts identification and ordering for repairs
 •  The repair of customer devices - PC’s, Laptops, Tablets
 •  Testing and quality checking of customer repairs
 •  Packing and dispatch of customer devices for delivery

Stock related activities
 •  Maintaining installation equipment stock levels (cables, brackets etc)
 •  Recording and communicating refurbished stock levels to the sales team
 •  Maintaining and recording the support stock equipment
 •  Processing incoming deliveries and recording deliveries
 •  Booking couriers and packaging items ahead of shipping

Scheduling activities
 •  Controlling, recording, and communicating the installation schedule for the sales and installation team
 •  Liaising with sales and accounts regarding stock availability and schedules

Pre-installation activities
 •  Pre-installation activities
 •  Gathering installation equipment ahead of works
 •  Checking and preparing refurbished equipment ahead of installations
 •  Preparing end user devices before dispatch (memory upgrades, AIO builds)

Post installation activities
 •  Re-stocking unused installation equipment

Post sales activities
 •  Recording sold equipment onto company database
 •  Recording and managing customer support issues with manufacturers
 •  Triage of customer issues to establish correct support requirements
 •  Processing of equipment returned to CC for repair

General Housekeeping activities
 •  Disposing of rubbish from the office and workshop
 •  Keeping the workshop and office tidy and safe

Role development and future activities
 •  Performing site surveys for sales team to accurately cost jobs
 •  Other duties as assigned.