apartmentDPDplaceLancaster
Startingyour own business as an Owner Driver with DPD has never beeneasier.With our Owner Driver Franchise scheme, you can run yourown business and share in the growing success of DPD.We give youall you need to get started.From your own van, the best tech inthe business and all the training to get y...
electric_boltImmediate start

Customer Service Advisor

apartmentEEplaceAccrington
If so, you have transferrable skills to succeed in asales advisor role with EE. We’ll give you training on the rest soyou’re ready to talk confidently about all our products andservices. The role involves talking to customers over thephone about how we can enhance their digital lives and discuss the...
apartmentEEplaceAccrington
Ifyou’re a confident talker who enjoys asking questions and gettingto know people, then this could be the role for you.Maybe you havea wealth of life experience and building relationships, or maybenegotiating mealtime meltdowns with your family is a dailyoccurrence.If so, you have transferrable skil...
placeBurnley, 18 mi from Preston
Are you fluent in in French with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (FR)
local_fire_departmentUrgent

Customer Service Exec - Italian Speaking

placeBurnley, 18 mi from Preston
Are you fluent in Italian with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT)
business_centerHigh salary

Technical Customer Support

apartmentNewton BlueplaceChorley, 7 mi from Preston
of their office In Lancashire, you will provide technical support and remote/on-site training for their products and services. This includes, but not limited to resolving technical issues and providing training as needed for their pharmacy customers. Could...
apartmentRalph RecruitmentplaceBurnley, 18 mi from Preston
Are you fluent in Italian with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT)
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Customer Service Specialist

apartmentPortfolioplaceManchester, 27 mi from Preston
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients. Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client...
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Technical Manager

Preston | Permanent | £45,000 - £50,000/year | www.cv-library.co.uk |
Technical Manager

Bamber Bridge (Lancs)

£50,000 + benefits

Are you an experienced technical or product specialist with a manufacturing background? Looking for the next step up, to a more strategic and influential role?

This job will tick those boxes and more besides.

I’m working for a well-known heat pump distributor that has a solid customer base, rapid growth rate and a quality reputation.

This new role is all about maintaining that reputation, by managing, monitoring and where necessary improving both product and service performance in the field.

The day-to-day side will see you leading a small support tech team in dealing with issues that are escalated to you from colleagues or customers.

And bigger picture, you’ll work with end users, distributors and field engineers, as well as department heads in-house, to identify and address fault trends.

That could mean resolving design or production issues in-house, updating training or guidance for resellers, or advising customers on deploying products correctly.

In other words, you’ll be right at the heart of design and manufacturing quality, technical support services and customer satisfaction…

In a brand new role you can make your own.

What are we looking for?
 •  Experience as a technical product or support specialist in an electro-mechanical manufacturing environment (heat pump experience NOT required)
 •  Strong technical fault-finding skills and the ability to interpret and discuss engineering schematics / issues with technical and non-technical users
 •  Someone who enjoys working with people and is both confident and diplomatic enough to raise potential problems and find solutions
 •  Willing to be office-based, although the company’s open to a hybrid arrangement

Just to be clear, you’re not inheriting a mess. This is about having the vigilance and processes in place to maintain high standards in the face of continuing rapid growth.

The company enjoys the backing of an international group and can offer you good opportunities long-term, as the management structure expands.

If you’d like to know more, give us a call or send a CV in