Appoint HealthcareNorwich, 12 mi from Dereham
Salary: £31k per year + Excellent Benefits
Reference: 59515
Deputy Manager - Residential Home
Location: Norwich
Position: Deputy Manager
Care Categories: Residential care for older adults
Salary: Up £31,000 per annum based on a 40-hour contract...
Norwich, 12 mi from Dereham
Manager you will demonstrate::
Previous experience in a Complaints/Customer Relations role within the Insurance industry.
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
Excellent...
Norwich, 12 mi from Dereham
Manager:
• You are likely to have field sales experience from within or around the construction industry
• This could have been gained from a manufacturer, distributor or merchant, and can be from heavy-side building materials, KBB & interiors...
ISQ Recruitment LtdWymondham (Norfolk), 10 mi from Dereham
Production Manager (Food Manufacturing) Norfolk, Wymondham area.
Working Hours
• Monday To Friday
• Days only.
Salary Competitive
• Dependant on previous experience.
ISQ Recruitment is working on behalf of a well
• regarded client in the Norfolk...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
Rise Technical Recruitment LimitedWymondham (Norfolk), 10 mi from Dereham
Mechanical Sales Engineer (Full Industry Training)£27,000 - £30,000 (40-45k OTE) + Car / Fuel Card + Progression + Training + CommissionWymondham (Commutable from: Norwich, Thetford, Hingham, Attleborough, East Harling, Hethel or surrounding areas...
Venterra GroupNorwich, 12 mi from Dereham
the following requirements, please do not apply. A degree in engineering, geophysics, or a related field. A minimum of 5 years of experience in the offshore survey, geoscience, or UXO industry, with a proven track record of managing and delivering successful...
Get new jobs by email!
Get email updates for the latest Industry Manager jobs in Dereham
It's free, and you can cancel email updates at any time
Group Complaints Manager
Norwich | www.cv-library.co.uk |
Our expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department.
This role is offered on a hybrid or office-based basis.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
This is your chance to make an impact by helping continuously improve and shape our Client's customer experience, and where your contributions will be valued and recognised.
As the Group Complaints Manager, you'll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.
You'll play a crucial role in maintaining the Company's reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.
Key Responsibilities of the Group Complaints Manager role include:
Handle customer complaints from initiation to resolution, ensuring adherence to Regulatory requirements and Company policies.
Investigate complaints thoroughly, gathering all necessary information and evidence to reach fair and informed decisions.
Liaise with internal departments to address root causes of complaints and implement corrective actions where necessary.
Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.To be successful as Group Complaints Manager you will demonstrate::
Previous experience in a Complaints/Customer Relations role within the Insurance industry.
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
Knowledge of Regulatory requirements governing the insurance industry (eg FCA guidelines).
Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
This role is offered on a hybrid or office-based basis.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
This is your chance to make an impact by helping continuously improve and shape our Client's customer experience, and where your contributions will be valued and recognised.
As the Group Complaints Manager, you'll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.
You'll play a crucial role in maintaining the Company's reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.
Key Responsibilities of the Group Complaints Manager role include:
Handle customer complaints from initiation to resolution, ensuring adherence to Regulatory requirements and Company policies.
Investigate complaints thoroughly, gathering all necessary information and evidence to reach fair and informed decisions.
Liaise with internal departments to address root causes of complaints and implement corrective actions where necessary.
Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.To be successful as Group Complaints Manager you will demonstrate::
Previous experience in a Complaints/Customer Relations role within the Insurance industry.
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
Knowledge of Regulatory requirements governing the insurance industry (eg FCA guidelines).
Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
Best jobs you don't want to miss: