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Customer Care Coordinator

Lancaster | Permanent | £25,000 - £26,000/year | www.cv-library.co.uk |
Customer Care Coordinator - Lancaster - Permanent - £25,000+

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period.

Hours are 8:30 - 17:00 and 16:30 finish on a Friday.

Training will be provided

Duties
 •  Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
 •  Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
 •  Processing
 •  Provide support and advice to sub-contractors.
 •  Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.

What are they looking for
 •  Experience working within the Construction industry is desirable but not essential.
 •  Experience using CRM systems and inputting data in an office-based setting is essential.
 •  Previous experience dealing with Customers via email and phone.

For more information please apply below or contact Chris Ellis at Wheatstone Solutions