Barchester HealthcareGateshead, 5 mi from Wallsend
difference to their lives. ABOUT YOU You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi...
Central Employment Agency (North East)Newcastle upon Tyne, 2 mi from Wallsend
Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function.
An exciting...
Vallum AssociatesNewcastle upon Tyne, 2 mi from Wallsend
and customer experience.
You will work closely with various teams across the organization to implement effective solutions and preventive measures to minimize disruptions and optimize processes.
Responsibilities: Incident and Problem Management: Lead...
Vallum AssociatesNewcastle upon Tyne, 2 mi from Wallsend
Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills.
The resource also supports the delivery of exciting backlogs.
About You: You're...
Central EmploymentNewcastle upon Tyne, 2 mi from Wallsend
Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function.
An exciting...
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ICT Support Technician
Wallsend | Permanent | £26,000 - £30,000/year | www.cv-library.co.uk |
Job Title: ICT Support Technician
Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK
Summary:
The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects.
Duties and Responsibilities:
• Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the needs of the organisation.
• Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required.
• Maintain and update the Helpdesk knowledge base.
• Using the Group’s remote access software to manage and deal with basic 1st level requests to provide remote support to end users.
• Maintain the hardware and software asset registers.
• Managing the build, configuration & issue and return of IT devices to & from end users.
• Manage the resolution of hardware issues through manufacturers or 3rd party suppliers.
• Flexibility and ability to visit other Group sites to provide support, training or assist with hardware/software installations when required.
Skills/Qualifications (Required):
• A minimum of 1-2 years of experience working in an IT helpdesk/technician or similar role.
• A working knowledge of fundamental operations of relevant software and hardware, including Windows Desktop/Server, and Microsoft 365 Office applications.
• Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications.
• Working Knowledge of service ticketing applications.
• Ability to install, configure and manage hardware, including PC, Printers, and networking equipment.
• Full UK driving License.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications would be a plus.
• Minimum of 5 GCSE’s C and above (including Maths and English)
You'll also need to have:
• Strong oral and written communication skills (English)
• The ability to adaptable and learn quickly
• A customer service orientation
• Good multitasking skills
• Problem analysis and problem-solving abilities
Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are committed to providing equal opportunities in all aspects of employment in line with the Equality Act 2010
Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK
Summary:
The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects.
Duties and Responsibilities:
• Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the needs of the organisation.
• Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required.
• Maintain and update the Helpdesk knowledge base.
• Using the Group’s remote access software to manage and deal with basic 1st level requests to provide remote support to end users.
• Maintain the hardware and software asset registers.
• Managing the build, configuration & issue and return of IT devices to & from end users.
• Manage the resolution of hardware issues through manufacturers or 3rd party suppliers.
• Flexibility and ability to visit other Group sites to provide support, training or assist with hardware/software installations when required.
Skills/Qualifications (Required):
• A minimum of 1-2 years of experience working in an IT helpdesk/technician or similar role.
• A working knowledge of fundamental operations of relevant software and hardware, including Windows Desktop/Server, and Microsoft 365 Office applications.
• Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications.
• Working Knowledge of service ticketing applications.
• Ability to install, configure and manage hardware, including PC, Printers, and networking equipment.
• Full UK driving License.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications would be a plus.
• Minimum of 5 GCSE’s C and above (including Maths and English)
You'll also need to have:
• Strong oral and written communication skills (English)
• The ability to adaptable and learn quickly
• A customer service orientation
• Good multitasking skills
• Problem analysis and problem-solving abilities
Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are committed to providing equal opportunities in all aspects of employment in line with the Equality Act 2010
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