Sales Executive
Brentwood | Permanent | www.cv-library.co.uk |
At Taylor Wimpey, we’re all about building new, thriving communities and giving our customers an excellent experience at whatever stage of the home-buying journey they’re in. To do this we’ve built a passionate and supportive Sales Team who have great customer service at their core, and we’re looking for a sales superstar to join them.
The successful candidate will deliver an exceptional customer experience to customers in the purchase of a new Taylor Wimpey home. Working closely with the Sales Manager and collaboratively with the Sales Team and other stakeholders, you will also be driven to deliver and smash sales targets.
What you will do:
• Take ownership of the development sales arena (Sales Information Centre, Showhomes and associated public areas) conducting monthly sales excellence audits to ensure all areas are always maintained and presented to the highest standard.
• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirement accurately in Microsoft Dynamics and convert to site visit or appointment.
• Qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Secures customer reservations ensuring sales targets are met, works closely with Taylor Wimpey Legal teams and sales admin to ensure sales progress to completion efficiently and in a timely manner.
• Maximises sales of Optional upgrades supporting customers throughout the selection process, processing orders, taking payment, and ensuring all Options are installed prior to completion.
• Acts as the key point of contact for the customer, providing a high level of customer service maximising customer recommendation scores.
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
• Regularly reviews competitors availability, pricing, specification, and marketing activity making sure that Taylor Wimpey remains competitive ensuring sales performance and targets are met.
• Undertake new home inspections ensuring any issues are flagged with site management and resolved prior to move in, introduces the customer to their new home, ensure familiarisation, and ‘after care’ of those customers at defined intervals following their move-in date.
• Ensure the health & safety of customers, colleagues, and other parties whilst on site in accordance with legal requirements and company policy.
• Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
What you will have:
• The very best organisational and self-management skills. We’re looking for someone who is proud to help build a new community and take responsibility for an important period in our customers’ lives
• Exceptional customer service skills; a person who is respectful and considerate, with a drive to achieve sales targets
• Computer literacy is essential
• A full driving licence and the ownership of a car is essential
• Sales experience in the housing industry isn’t essential but would be advantageous.
• Availability to work regular weekends and bank holidays.
Individuals seeking employment at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic.
If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us
The successful candidate will deliver an exceptional customer experience to customers in the purchase of a new Taylor Wimpey home. Working closely with the Sales Manager and collaboratively with the Sales Team and other stakeholders, you will also be driven to deliver and smash sales targets.
What you will do:
• Take ownership of the development sales arena (Sales Information Centre, Showhomes and associated public areas) conducting monthly sales excellence audits to ensure all areas are always maintained and presented to the highest standard.
• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirement accurately in Microsoft Dynamics and convert to site visit or appointment.
• Qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Secures customer reservations ensuring sales targets are met, works closely with Taylor Wimpey Legal teams and sales admin to ensure sales progress to completion efficiently and in a timely manner.
• Maximises sales of Optional upgrades supporting customers throughout the selection process, processing orders, taking payment, and ensuring all Options are installed prior to completion.
• Acts as the key point of contact for the customer, providing a high level of customer service maximising customer recommendation scores.
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
• Regularly reviews competitors availability, pricing, specification, and marketing activity making sure that Taylor Wimpey remains competitive ensuring sales performance and targets are met.
• Undertake new home inspections ensuring any issues are flagged with site management and resolved prior to move in, introduces the customer to their new home, ensure familiarisation, and ‘after care’ of those customers at defined intervals following their move-in date.
• Ensure the health & safety of customers, colleagues, and other parties whilst on site in accordance with legal requirements and company policy.
• Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
What you will have:
• The very best organisational and self-management skills. We’re looking for someone who is proud to help build a new community and take responsibility for an important period in our customers’ lives
• Exceptional customer service skills; a person who is respectful and considerate, with a drive to achieve sales targets
• Computer literacy is essential
• A full driving licence and the ownership of a car is essential
• Sales experience in the housing industry isn’t essential but would be advantageous.
• Availability to work regular weekends and bank holidays.
Individuals seeking employment at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic.
If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us
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