Credit Collections Assistant
Coventry | Permanent | www.cv-library.co.uk |
Can you show kindness, patience, and compassion for customers who are struggling? Are you innately calm and easy to talk to? Does wording difficult news in the right way come naturally to you? Then you could be our next Credit Card Collections Agent.
We have an amazing opportunity for the right candidates to join our fast-paced collections team based in Coventry city centre. This role is challenging, and the ideal candidate would be empathetic, results-orientated, and have a keen eye for detail.
Working in our collections team means dealing daily with customers who might be facing financial difficulty, and coming up against issues that can put customers in debt, such as fraud and scams. Our client, a well-established UK building society, prides itself on being built by the people for the people, and we uphold these ethics in everything we do for our customers, through the good times and the bad.
Responsibilities in this role:
Answering incoming telephone calls
Contacting customers who may be experiencing financial difficulty
Providing excellent customer services at all times while building and maintain a professional relationship with customers
Helping customers with managing repayments through a range of repayment options
Signposting debt management solutions
Processing card payments
Logging and processing of complaints
Raising issues and potential problems with management
Working with other internal teams to provide a streamlined experience for customers
The ideal candidate would have:
Customer service experience (face to face or telephone)
Excellent communication and listening skills
IT literate
Ability to see the bigger picture
Good use of initiative
Compassion and empathy
Ability to work as part of a team
Good telephone manner
Ability to work under pressure
Customer focused and results orientated
Preferably some experience in similar roles
In return, you can enjoy our benefits:
Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
MediCash Health Care Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
Bereavement Leave – (5 Days Leave at Full Pay)
Dependent Leave – (2 Days at Full Pay)
So if you are passionate about putting customers first, are motivated and results driven with a passion to succeed then click APPLY now to become our next Credit Card Collections Agent.
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more.
We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer
We have an amazing opportunity for the right candidates to join our fast-paced collections team based in Coventry city centre. This role is challenging, and the ideal candidate would be empathetic, results-orientated, and have a keen eye for detail.
Working in our collections team means dealing daily with customers who might be facing financial difficulty, and coming up against issues that can put customers in debt, such as fraud and scams. Our client, a well-established UK building society, prides itself on being built by the people for the people, and we uphold these ethics in everything we do for our customers, through the good times and the bad.
Responsibilities in this role:
Answering incoming telephone calls
Contacting customers who may be experiencing financial difficulty
Providing excellent customer services at all times while building and maintain a professional relationship with customers
Helping customers with managing repayments through a range of repayment options
Signposting debt management solutions
Processing card payments
Logging and processing of complaints
Raising issues and potential problems with management
Working with other internal teams to provide a streamlined experience for customers
The ideal candidate would have:
Customer service experience (face to face or telephone)
Excellent communication and listening skills
IT literate
Ability to see the bigger picture
Good use of initiative
Compassion and empathy
Ability to work as part of a team
Good telephone manner
Ability to work under pressure
Customer focused and results orientated
Preferably some experience in similar roles
In return, you can enjoy our benefits:
Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
MediCash Health Care Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
Bereavement Leave – (5 Days Leave at Full Pay)
Dependent Leave – (2 Days at Full Pay)
So if you are passionate about putting customers first, are motivated and results driven with a passion to succeed then click APPLY now to become our next Credit Card Collections Agent.
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more.
We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer
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