AppleBasingstoke
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
Ingenio GlobalLondon, 45 mi from Basingstoke
Utilities verticals. These accounts, all well-known B2C brands, can have ARR contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer...
PPR Social CareLondon, 45 mi from Basingstoke
Deputy Contact Centre Manager, £30.91ph, Children’s Services, EnfieldPertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre.
The aim of the service is to provide...
CCR Recruitment GroupWatford, 40 mi from Basingstoke
Customer Service Manager (Contact Centre)
£37,500 - £40,000
St Albans
The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience...
Hunter BondLondon, 45 mi from Basingstoke
on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communication and support approach.
As part of this, you’ll work as an expert to support...
AdeccoEaling, 36 mi from Basingstoke
the project management of corporate initiatives that impact on your service area.
Build good working relationships across the organisation and promote collaborative working.
Deputise for the Contact Centre Manager as required.Qualifications, Skills...
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Engineering and Technical Customer Support Engineer
Basingstoke | www.cv-library.co.uk |
Engineering and Technical Customer Support Engineer
Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home
to c£40k (neg dep exp) + exceptional benefits package
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.
Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team.
Core responsibilities for this Basingstoke / home based varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts - supporting both internal and external customers as well as members of the Field Service team directly via telephone, Vilink (and other remote support applications) and on-site support as required in the fault find, diagnosis and repair of an array of systems and equipment, and accurately completing all relevant documentation associated with the repair and maintenance of systems and components within the workshop.
You will respond to customer or staff enquiries and fault reports and resolve issues and generate any necessary documentation or records as required, and with full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.
Operating within the SOP's surrounding Technical Complaint Handling, associated procedures and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the Senior CRC Engineer and Manager as and when required.
In an environment committed to the highest standards of customer service and satisfaction at all times, to be considered for this unique Engineering and Technical Customer Support Engineer opportunity within a genuine market leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering and demonstrate exceptional communication skills at all levels and excellent organisational and prioritisation abilities.
Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details
Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home
to c£40k (neg dep exp) + exceptional benefits package
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.
Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team.
Core responsibilities for this Basingstoke / home based varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts - supporting both internal and external customers as well as members of the Field Service team directly via telephone, Vilink (and other remote support applications) and on-site support as required in the fault find, diagnosis and repair of an array of systems and equipment, and accurately completing all relevant documentation associated with the repair and maintenance of systems and components within the workshop.
You will respond to customer or staff enquiries and fault reports and resolve issues and generate any necessary documentation or records as required, and with full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.
Operating within the SOP's surrounding Technical Complaint Handling, associated procedures and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the Senior CRC Engineer and Manager as and when required.
In an environment committed to the highest standards of customer service and satisfaction at all times, to be considered for this unique Engineering and Technical Customer Support Engineer opportunity within a genuine market leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering and demonstrate exceptional communication skills at all levels and excellent organisational and prioritisation abilities.
Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details
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