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Customer Relationship Manager

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Customer relationship manager

apartmentEcotricityplaceStroud, 39 mi from Stratford-upon-Avon
Salary: £23,000- £26,932 +15% OTE The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll...
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Inside Sales Executive

System C | Stratford-upon-Avon | findajob.dwp.gov.uk |
Description

System C is a leading provider of innovative healthcare IT solutions, dedicated to transforming the way healthcare is delivered.

Our Healthcare division solutions use leading
 •  edge technologies
 •  including mobile, wearables, instant messaging, and machine learning
 •  to radically redesign services and the way clinicians and patients interact together.

As an Inside Sales Executive, you will be instrumental to the overall success of the business, responsible for new business and overseeing a portfolio of territory-based customer accounts for modular sales.

In this role, you will focus on selling the smaller components within our wider Electronic Patient Records (EPR) portfolio.

Duties and Responsibilities:

 •  Contribute to the development and execution of the overall account management strategy, ensuring alignment with company goals.
 •  Lead the whole sales lifecycle process, including initial prospect engagement through to negotiation and closing of business and be capable of engaging senior level (e.g. Board level executives) prospects.
 •  Focus on how to manage modular accounts to maximise pipeline in whitespace across the markets.
 •  Develop a deep understanding of our clients' needs and challenges, aligning our solutions with their strategic objectives.
 •  Conduct thorough market research and analysis to identify new business opportunities and emerging trends in the UK healthcare IT landscape.
 •  Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders associated with your product lines.
 •  Communicate client needs and ensuring seamless delivery of solutions.
 •  Work with team during high turnover period to maximise sales across the business.
 •  Deliver compelling presentations and proposals, confidently articulating the value proposition of our offerings.
 •  Collaborate effectively with internal teams, including sales, marketing, and technical support, to deliver a seamless and positive client experience that contributes to exceptional NPS scores, increased business value, and demonstrable results.
 •  Proactively manage expectations and anticipate challenges, effectively navigating potential conflicts and roadblocks.

Requirements:

 •  Minimum of 5 years experience in Healthcare IT account management, sales, or a related field.
 •  Skilled in online communication, proficient in delivering sales pitches and presentations through virtual meetings.
 •  Adept at utilising various online channels to prospect, qualify, and close deals.
 •  Proven track record of exceeding sales targets and achieving revenue growth.
 •  Strong understanding of the UK healthcare IT market and its key players.
 •  A consultative style of selling able to identify values and solutions to client problems.
 •  Ability to research and provide market intelligence information, setting up many different channels to assist with marketing and sales strategy tactics.