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Support Worker

Canterbury | www.reed.co.uk |
Support Worker – Homeless

LOCATION: Canterbury
SALARY: £12.19 Basic

DURATION:Monthly Rolling Contract
HOURS: 37.5 per week (Early: 8am to 5pm Late: 2.30pm – 10.30pm)

Day-to-day duties:

 •  Work with service users with mixed levels of support needs across both a hostel and community setting; providing a strength-based, psychologically informed approach to support.
 •  Interview and assess applicants in accordance with the organisations allocations policy and procedures and to keep all parties (e.g. referrers, prospective tenants/residents) informed of progress and the outcome.
 •  Establish positive working relationships with clients, ensuring that active, meaningful engagement is established.
 •  Coach and support clients with housing related support which may include budgeting, debt management, education, employment, independent living skills, setting up home, neighbour complaints, health and safety, accessing welfare and housing benefits, mental health and substance misuse and referring to more specialised agencies where appropriate.
 •  Coaches will explore with clients what most energises them and identify their strengths. Coaches will support service users to build on their strengths so they can achieve successful outcomes for themselves.
 •  Support clients to become integrated within their local community, accessing appropriate services and local amenities.
 •  Work closely with the Outreach service to assess and engage with rough sleepers within the community.
 •  Promote client involvement in the delivery of the service.
 •  Ensure safeguarding concerns are recognised and reported as per the Safeguarding Policy and Procedures ensuring responsibility for the continued oversight of this is maintained and concerns acted upon.
 •  Maintain accurate and up to date administrative records and systems, assisting in the compilation of monthly performance reports and other reports as required.
 •  Provide guidance, assistance, and support (in conjunction with other support agencies) in drawing up a strength- based Individual Support Plan to meet the needs of the individual and support them in reaching their aims.
 •  Arrange regular coaching sessions as appropriate for a mixed caseload of need.
 •  Liaise with housing agencies to ensure that appropriate referrals are made, including the Local Authority Housing Register and to support clients through homelessness applications with the local authority.
 •  Inspect the prospective move-on options with clients and landlords, ensuring that properties meet the Decent Homes standard.
 •  Ensure, when appropriate, a smooth transition into appropriate accommodation, including setting up utilities, accessing welfare benefits and appropriate grants.
 •  Engage clients in finding training, education, and employment opportunities.
 •  Support clients to attend Integrated Community (PIC) hubs within the community.
 •  Support the housing management team in completing their duties within the organisation; cleaning duties, reducing voids, addressing rent and personal charge arrears, ensuring that the organisation complies with health and safety legislation.

Essentials:

 •  DBS within the last 12 months
 •  Worked with the homeless.

For more information on this role please contact Emily Rex on