Revorec Recruitment Solutions LtdWatford, 33 mi from Bedford
support engineer and join the team, working out of their offices near Watford. The successful applicant will be responsible for supporting customers with initial technical enquiries, advising on service/maintenance procedures and parts needed.
You...
Wellingborough, 15 mi from Bedford
scheme.
Hybrid working
34 days holiday (including bank holidays) – Increasing with service.
Pension
Responsibilities:
You will provide technical support to customers with instrumentation and flow meters going into a range of process industries...
BlueGate ConsultingHigh Wycombe, 37 mi from Bedford
Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions...
Turning PointStevenage
We support people across the UK with Mental Health avariety of additional needs.As a Recovery Worker within thisservice, you’ll make a real difference to the lives of individualsas you develop the personal, flexible and recovery-focused supportplans they need to help turn things around.Passionate ab...
MATCH RECRUITMENT LTDKettering, 21 mi from Bedford
Technical Support Agent
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Salary: £24,000 per annum
Monday Friday, day shift office hours (37.5 hours per week...
Ideal Personnel & Recruitment Solutions LimitedBletchley, 16 mi from Bedford
Our client has a vacancy for an Internal Sales and Customer Support Executive to provide a focus on processing incoming telephone and email sales orders and providing technical information and back up service for market-leading products.
This role...
Polytec Personnel LtdWaterbeach, 29 mi from Bedford
based commissioning and service activities
• Site visits to new and existing customers to commission new systems, service activities and delivering system training
• Provide support to customers and update technical and procedural documentation...
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Vehicle Technician
Bedford | Permanent | £28,000 - £35,000/year | www.cv-library.co.uk |
Vehicle Technician
Profile:
Reports to the Service Manager / After Sales Manager
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
Must hold a relevant level 3 qualification.
Key Attributes:
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against relevant regulatory bodies
Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
Works in accordance with workshop and Centre Health & Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Follows key processes to achieve specified quality and efficiency targets
Works with the Centre developing and improving more efficient processes
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends specialised training as required by the relevant manufacturer
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures
Responsible for handling customer data in line with GDPR
Ad hoc duties as and when required to meet the needs of the business
Profile:
Reports to the Service Manager / After Sales Manager
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
Must hold a relevant level 3 qualification.
Key Attributes:
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against relevant regulatory bodies
Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
Works in accordance with workshop and Centre Health & Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Follows key processes to achieve specified quality and efficiency targets
Works with the Centre developing and improving more efficient processes
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends specialised training as required by the relevant manufacturer
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures
Responsible for handling customer data in line with GDPR
Ad hoc duties as and when required to meet the needs of the business
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