Customer Service, Sales & Marketing Assistant
Racking Solutions | Normanton | apply.workable.com |
About Us
Racking Solutions is a well established, family run, online business located in Normanton.
We are leaders in our industry and offer a huge range of storage products for every requirement in the UK and across Europe, through our websites, eBay and Amazon.
We are innovative, forward thinking and are always looking to expand our ranges to meet our customers needs. With that said, our customers are at the heart of what we do and this is backed by our Excellent rating on Trustpilot.
We are looking for a full time Customer Service, Sales & Marketing Assistant to support our busy team within our friendly office environment.
Our ideal candidate will be a hard working individual with a can do attitude to fit in with a small friendly team of people.
If you are looking for a long term career with a fast paced and growing company then we welcome you to apply for this role.
Key Tasks
Answering customer service queries through Amazon, eBay, email, chat and over the phone. Including dealing with complaints.
Answering Sales enquiries through Amazon, eBay, email, chat and over the phone.
Claiming for loss of damage from couriers as and when required.
Taking orders over the phone and raising purchase invoices.
Proof reading new product listings, website and email marketing content.
Creating unique replies to customer reviews on Trustpilot.
Gathering email data for email marketing.
Requirements
Key Skills
Great interpersonal skills
Ability to learn and understand our range of products
Personable manner, team-player and adaptability are all important
Excellent written, oral and IT skills
You will also have to regularly deal with clients and suppliers, or on the phone.
Attention to detail – required for proof-reading posts, website content and emails
IT skills: You will need proficiency in MS Office packages including Outlook, Word and Excel
Experience with Sage, Amazon and eBay ideal but not essential as training will be given
Organisational skills: you will be working on multiple projects, and need to meet deadlines and maintain a high level of accuracy.
Benefits
Company events
Free Parking
20 days holiday plus Bank Holidays
Salary £25,000 - £28,000
Racking Solutions is a well established, family run, online business located in Normanton.
We are leaders in our industry and offer a huge range of storage products for every requirement in the UK and across Europe, through our websites, eBay and Amazon.
We are innovative, forward thinking and are always looking to expand our ranges to meet our customers needs. With that said, our customers are at the heart of what we do and this is backed by our Excellent rating on Trustpilot.
We are looking for a full time Customer Service, Sales & Marketing Assistant to support our busy team within our friendly office environment.
Our ideal candidate will be a hard working individual with a can do attitude to fit in with a small friendly team of people.
If you are looking for a long term career with a fast paced and growing company then we welcome you to apply for this role.
Key Tasks
Answering customer service queries through Amazon, eBay, email, chat and over the phone. Including dealing with complaints.
Answering Sales enquiries through Amazon, eBay, email, chat and over the phone.
Claiming for loss of damage from couriers as and when required.
Taking orders over the phone and raising purchase invoices.
Proof reading new product listings, website and email marketing content.
Creating unique replies to customer reviews on Trustpilot.
Gathering email data for email marketing.
Requirements
Key Skills
Great interpersonal skills
Ability to learn and understand our range of products
Personable manner, team-player and adaptability are all important
Excellent written, oral and IT skills
You will also have to regularly deal with clients and suppliers, or on the phone.
Attention to detail – required for proof-reading posts, website content and emails
IT skills: You will need proficiency in MS Office packages including Outlook, Word and Excel
Experience with Sage, Amazon and eBay ideal but not essential as training will be given
Organisational skills: you will be working on multiple projects, and need to meet deadlines and maintain a high level of accuracy.
Benefits
Company events
Free Parking
20 days holiday plus Bank Holidays
Salary £25,000 - £28,000
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