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Customer Service Representative

Group International Limited | Wolverhampton | findajob.dwp.gov.uk |
Overview

We are looking for a Customer Service Representative to join the team at Group International Ltd. Flexible working hours are available. We are a wholesale and retail bullion dealer based in Wolverhampton, operating leading websites for buying and selling precious metals.
With over 20 years’ experience of supplying the finest quality precious metal products to investors and collectors from our world renowned partners, we are a family run business, well known and respected within our industry. Visit our websites for more information: www.thegoldbullion.co.uk, www.cashforyourgold.co.uk.

The Role
 •  Dealing with calls and emails from our UK customers
 •  Provide assistance and information on products, prices and availability to customers
 •  Receiving and processing of orders
 •  Ensure high levels of customer satisfaction through excellent sales and after sales service
 •  Meet and greet customers booked via appointment
 •  Processing and packing of orders
 •  Receipt and processing of deliveries
 •  Dealing with scrap precious metal testing, valuation and purchase using the latest XRF testing techniques
 •  Housekeeping, filing, data entry, stock taking
 •  General administration tasks and provision of cover for absent colleagues as the business requires

Experience and Skills
 •  Well developed listening and verbal communication skills for effective interaction with members of the public and staff at all levels
 •  Excellent telephone skills
 •  Proficiency in English
 •  Excellent Maths skills
 •  Ability to retain knowledge and give advice and guidance about a range of different services
 •  Positive outlook and an enthusiasm for communicating the services offered by the company
 •  Flexibility to adapt to changing workload demands and new organisational challenges
 •  Ensure accuracy and confidentiality of information produced within the company
 •  Knowledge and experience of information technology including spreadsheets, databases and word processing would be advantageous

DBS Check Compulsory Requirement
All training will be provided
Forward CV to anita@groupinternational.com