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Customer Team Leader

placeWalsall, 8 mi from Dudley (West Midlands)
Customer Service Team Leader Pay: £19.81 per hour, 37 hours per week (part time wouldn't be considered) Length: 6 months initially Are you an experienced Customer Service Team leader? Do you thrive in a target driven environment...
apartmentPennaplaceOldbury (West Midlands), 3 mi from Dudley (West Midlands)
The successful candidate will be responsible for managing a team of customer service representatives and ensuring the team meets its performance targets  •  Develop and implement strategies to improve customer service efficiency and effectiveness...
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Customer Team Leader

apartmentOpus People Solutions LtdplaceWalsall, 8 mi from Dudley (West Midlands)
Customer Service Team Leader Pay: £19.81 per hour, 37 hours per week (part time wouldn't be considered) Length: 6 months initially Are you an experienced Customer Service Team leader? Do you thrive in a target driven environment with the ability...
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Customer Service Advisor (Construction)

apartmentErnest Gordon Recruitment LimitedplaceOldbury (West Midlands), 3 mi from Dudley (West Midlands)
Customer Service Advisor (Construction) £25,000 - £26,000 + Training + Progression Opportunities + Benefits Package + Sick Pay Oldbury Are you a customer service advisor or similar, ideally with any experience in a construction company, looking...
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Customer service team lead

apartmentQuarsh | B Corp CertifiedplaceBirmingham, 9 mi from Dudley (West Midlands)
Lead existing customer service team to aid in strengthening existing working practices Support product enquiries Develop best solutions for customers Process orders Manage customer accounts Proactively contacting customers to further sell different...
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Cad Operator

Dudley | Permanent | £25,000 - £30,000/year | www.cv-library.co.uk |
Role CAD Operator

Location: Dudley
Salary: £25’000 - £30’000 (Salary dependent on industry knowledge)
Hours: 40 per week
Shifts: 8am – 5pm

The Company:

This business boasts over four decades of trading experience, with a combined office and manufacturing space exceeding 30,000 sq. ft.

Our solutions cater to various sectors, including Education, Leisure, Commercial, Retail, and Healthcare. At Excelsior, every system is bespoke, meticulously crafted to meet our customers' specifications.

As an ambitious SME, we pride ourselves on a dedicated workforce of over 50 employees and a fleet of four delivery vehicles, ensuring prompt service nationwide.

Regardless of order size, each client receives top-tier service. Our skilled CAD Technicians provide detailed drawings for all projects, while our Contracts Managers oversee supply and install projects from initial survey to completion, ensuring smooth execution at every stage

Size of team: 3-4

Roles and Responsibilities:

Draw new jobs using AutoCad ensuring the specifications and quantity match our order acknowledgement.
Use architect drawings or customer sketch’s to ensure drawings are correct.
Revise drawings to client’s comments.
Check drawings for any cost change and notify the estimating dpt when this occurs
Work with customers to try and hit requested delivery dates by working closely with the production dpt
Ensure projects are ready for manufacture including any additional details or drawings.

Using Microsoft Excel, call jobs up for manufacture for use in the factory
Interact with the customers through email and phone calls, typically questions and comments about the drawings.
Manage emails for the supply only process of orders.
Issue drawings for the supply only process of orders, requesting any outstanding information to aid the speedy approval of drawings.

Any Other Duties as required by Cad Team Leader or Senior Management