AppleBasingstoke
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
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dealerships! We are seeking a professional and experienced Service Advisor to join our Reading based Commercial Service Team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite...
Hays Accountancy and FinanceOxford
Competitive, DOE + Study Support.Our client is a leading independent Oxford accountancy practice who are actively recruiting for new trainee accountants!.From preparing a set of accounts for a sole trader one week, you could be a member of a team auditing the accounts of a large group of companies t...
Aspen TechnologyReading
You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global...
Premier Group RecruitmentReading
Technical Support Engineer - Audiovisual Do you want to join a growing, modern AV business that delivers a world-class service working with some of the latest and most innovative technology, if so then this could be for you!
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Prospero IntegratedReading
Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while...
PSCoBracknell
About Us At PSCo our mission is ‘Delivering Innovation’. We do this through the latest and most pioneering display technology and superior technical support and logistics services. We are specialists in new technologies including LED and Laser...
Woop ltdBracknell
on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family.
As the Technical Support Engineer (TSE), you will play a crucial role as the secondary point of contact for customers reaching out to the company's...
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Customer Service Manager
Wokingham | Permanent | £46,000 - £54,000/year | www.cv-library.co.uk |
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
Create and implement policies and procedures for customer service.
Establish and convey standards for service.
Cultivate customer relations through networking.
Oversee daily operations of the service team.
Delegate tasks effectively for departmental efficiency.
Ensure resources for service delivery.
Review and manage customer complaints.
Handle escalated service issues.
Implement strategies for service quality enhancement.
Requirements:
Previously worked as a Customer Services Manager or in a similar role.
At least 3 years of experience in a management role.
Have industry experience.
Background in customer service and leadership roles.
Understanding of customer service principles and practices.
Strong product knowledge.
Degree in Business Administration or relevant field.
Skilled in CRM and MS Office.
Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
Create and implement policies and procedures for customer service.
Establish and convey standards for service.
Cultivate customer relations through networking.
Oversee daily operations of the service team.
Delegate tasks effectively for departmental efficiency.
Ensure resources for service delivery.
Review and manage customer complaints.
Handle escalated service issues.
Implement strategies for service quality enhancement.
Requirements:
Previously worked as a Customer Services Manager or in a similar role.
At least 3 years of experience in a management role.
Have industry experience.
Background in customer service and leadership roles.
Understanding of customer service principles and practices.
Strong product knowledge.
Degree in Business Administration or relevant field.
Skilled in CRM and MS Office.
Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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