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Assistant Manager
Harrow | findajob.dwp.gov.uk |
Role overview
We have an exciting opportunity for you to join the team as an Assistant Manager supporting our Co-Living community, The Palm
House in Harrow!
Folk is the UK’s biggest and fastest growing co-living brand. Launched in October 2021, in partnership with urbanbubble, Folk is
now home to over 1000 residents across three buildings, all of which were voted in the Top 5 Co-living spaces in London by
Homeviews.
Folk is at a pivotal point in its growth. Having successfully launched its first three communities, Folk is looking to open more
co-living spaces in the coming years and is looking for highly motivated, switched on and down to earth individuals that are
willing to roll up their sleeves and do whatever it takes deliver on our mission. If this challenge excites you, we hope you’ll
join us.
What do we offer?:
• We offer amazing benefits, salary up to £37,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet
lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Leasing:
• Manage property portal listings, responding to new enquiries and booking tours
• Manage the application process to ensure 100% compliance before move-in
• Oversee the move in and move out process, ensuring SOP's are followed while providing a great resident experience
Resident/Building Services:
• Lead by example and deliver great customer service in person, by phone, email and online.
• Ensure each team member meets the required customer service standards and motivate staff to go above and beyond.
• Manage the property Outlook inbox and PMS activities by delegating and completing tasks in a timely manner.
• Support Front of House with general enquiries and complaints, escalating as per complaints policy.
• Keep residents informed about general updates and specific works via building posters and PMS emails.
• Work with team to ensure maintenance requests are actioned promptly, and that the building meets high cleanliness and
appearance standards.
• Oversee resident services such as parcel management, key security, amenity bookings etc.
• Assist with the organisation and planning of Residents’ events.
• Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces in the
building.
People Management:
• Act as a role model for the values and key behaviors outlined.
• Effectively line manage Front of House by providing all the training and support needed for success, providing regular positive
and constructive feedback, and by conducting monthly 121s.
• Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive
feedback.
• Promote effective two-way communication and true engagement.
• Identify and meet individual learning needs, acting as coach and mentor as required.
Investor Relations:
• Support with delivering accurate and high-quality reporting by deadlines
• Ensure Property Management Agreement KPIs are achieved
• Provide sound operational recommendations in a timely manner.
What are we looking for?
• Experience within an operational role, preferably residential property.
• Significant experience of delivering excellent customer service.
• People management and/or team leader experience.
• Communication skills – both verbal and written.
• Customer service, including negotiation skills and dealing with difficult situations.
• People management skills and the ability to achieve great results through people.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems (training will be provided).
• Organisation skills and time management, with a close attention to detail.
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.
So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
We have an exciting opportunity for you to join the team as an Assistant Manager supporting our Co-Living community, The Palm
House in Harrow!
Folk is the UK’s biggest and fastest growing co-living brand. Launched in October 2021, in partnership with urbanbubble, Folk is
now home to over 1000 residents across three buildings, all of which were voted in the Top 5 Co-living spaces in London by
Homeviews.
Folk is at a pivotal point in its growth. Having successfully launched its first three communities, Folk is looking to open more
co-living spaces in the coming years and is looking for highly motivated, switched on and down to earth individuals that are
willing to roll up their sleeves and do whatever it takes deliver on our mission. If this challenge excites you, we hope you’ll
join us.
What do we offer?:
• We offer amazing benefits, salary up to £37,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet
lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Leasing:
• Manage property portal listings, responding to new enquiries and booking tours
• Manage the application process to ensure 100% compliance before move-in
• Oversee the move in and move out process, ensuring SOP's are followed while providing a great resident experience
Resident/Building Services:
• Lead by example and deliver great customer service in person, by phone, email and online.
• Ensure each team member meets the required customer service standards and motivate staff to go above and beyond.
• Manage the property Outlook inbox and PMS activities by delegating and completing tasks in a timely manner.
• Support Front of House with general enquiries and complaints, escalating as per complaints policy.
• Keep residents informed about general updates and specific works via building posters and PMS emails.
• Work with team to ensure maintenance requests are actioned promptly, and that the building meets high cleanliness and
appearance standards.
• Oversee resident services such as parcel management, key security, amenity bookings etc.
• Assist with the organisation and planning of Residents’ events.
• Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces in the
building.
People Management:
• Act as a role model for the values and key behaviors outlined.
• Effectively line manage Front of House by providing all the training and support needed for success, providing regular positive
and constructive feedback, and by conducting monthly 121s.
• Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive
feedback.
• Promote effective two-way communication and true engagement.
• Identify and meet individual learning needs, acting as coach and mentor as required.
Investor Relations:
• Support with delivering accurate and high-quality reporting by deadlines
• Ensure Property Management Agreement KPIs are achieved
• Provide sound operational recommendations in a timely manner.
What are we looking for?
• Experience within an operational role, preferably residential property.
• Significant experience of delivering excellent customer service.
• People management and/or team leader experience.
• Communication skills – both verbal and written.
• Customer service, including negotiation skills and dealing with difficult situations.
• People management skills and the ability to achieve great results through people.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems (training will be provided).
• Organisation skills and time management, with a close attention to detail.
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.
So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
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