Office AngelsBirmingham, 29 mi from Groby
STOP. Don't go past this advert!
Are you an excellent multitasker who is very well organised?
Do you thrive in a fast-paced environment?
If so, we have the PERFECT opportunity for you!
Temporary Personal Assistant - Immediate Start!
Earn £105 -...
Office AngelsNottingham, 22 mi from Groby
Operations Administrator - Nottingham City Centre
Earn £415 per week, PLUS weekly holiday pay!!
Immediate Start Available
2 - 3 Month Temporary Contract
Full Time, 9.00am - 5.00pm Monday - Friday
Excellent opportunity to work for a leading and...
Office AngelsLeicester, 7 mi from Groby
We are recruiting for a brand new role for a Head of Supply Chain and we are looking for you to have come from a retail background based in Leicester
Are you a passionate and experienced Supply Chain professional looking for a new opportunity? Do...
Office AngelsNottingham, 22 mi from Groby
x4 Client Support Advisors - Nottingham City Centre
Earn £415 per week, PLUS weekly holiday pay!!
Immediate Start Available
2 - 3 Month Temporary Contract
Full Time, 9.00am - 5.00pm Monday - Friday
Excellent opportunity to work for a leading and...
Office AngelsLeicester, 7 mi from Groby
We are recruiting for a Customer Service Adviser this is not a call centre, we are looking for someone with a empathetic helpful nature who can genuinely talk to customers offering a resolution as these customers will need you to put together a plan...
Office AngelsBrackley, 43 mi from Groby
Position: Executive & HR Assistant
Industry: Construction
Contract Type: Permanent
Location Brackley
Hours: Full-time Monday - Friday 8am-5pm
Salary: £28,000 - £35,000 per annum
Please note this role is fully office based
We have an exciting...
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Customer Service Advisor
Office Angels, UK | Smethwick | www.office-angels.com |
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Our client, a leading company in the UK Direct Business, is seeking a talented Customer Service Advisor to join their dynamic team in Smethwick.
JOB TITLE: Customer Service Advisor
HOURS: 8AM - 4:30PM or 09:00 - 5:30PM
LOCATION: Smethwick
SALARY: £24000
START DATE: ASAP
BENEFITS: 26 days holiday, plus Bank Holidays, free onsite parking, Excellent Pension Scheme, very friendly, down to earth and sociable working environment.
Our client is a global organisation with offices across Europe, including the United Kingdom, Republic of Ireland, and Northern Ireland. They pride themselves on providing first-class customer service to a diverse portfolio of customers in various market sectors.
With a commitment to excellence, our client offers a supportive and inclusive working environment, with great progression opportunities.
As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our client's customers. You will be responsible for processing incoming requests from customers and colleagues, ensuring prompt and efficient resolution.
With your excellent multitasking skills, you will prioritise your workload, raise queries when necessary, and maintain a process-driven approach to ensure efficiency.
Key Responsibilities:
• Respond to customer and colleague requests through various communication channels.
• Escalate service work to meet service level agreements.
• Qualify customer requirements to minimise downtime and improve customer satisfaction.
• Provide real-time status reports and updates to customers regarding active work and maintenance agreements.
• Process amendments to calibration certificates, including 'UKAS' and third-party certificates.
• Efficiently manage contract amendments, including raising invoices and credit notes.
• Assist in customer renewal queries and ensure timely and accurate invoicing.
• Collaborate with the Service Division to drive productivity and optimise resource schedules.
• Prioritise workload to maximise resource utilisation while meeting service level agreements.
• Maintain confidential contract database information and accurate records.
Required Skills and Qualifications:
• Strong commitment to delivering outstanding customer service.
• Enthusiastic and eager to learn, improve, and support others.
• Ability to work well under pressure and meet tight deadlines.
• Exceptional organisational and self-management skills.
• Excellent written and verbal communication skills.
• Proactive team player with a positive attitude.
• Proficient computer skills with Windows-based applications.
If you are ready to join a company that values its employees and offers excellent opportunities for growth, then we want to hear from you! Apply now or email your CV to sophie.pugh@office-angels.com to become a Customer Service Advisor and take your career to the next level, or feel free to give Sophie a call on 0121 633 4999 for more information.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
JOB TITLE: Customer Service Advisor
HOURS: 8AM - 4:30PM or 09:00 - 5:30PM
LOCATION: Smethwick
SALARY: £24000
START DATE: ASAP
BENEFITS: 26 days holiday, plus Bank Holidays, free onsite parking, Excellent Pension Scheme, very friendly, down to earth and sociable working environment.
Our client is a global organisation with offices across Europe, including the United Kingdom, Republic of Ireland, and Northern Ireland. They pride themselves on providing first-class customer service to a diverse portfolio of customers in various market sectors.
With a commitment to excellence, our client offers a supportive and inclusive working environment, with great progression opportunities.
As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our client's customers. You will be responsible for processing incoming requests from customers and colleagues, ensuring prompt and efficient resolution.
With your excellent multitasking skills, you will prioritise your workload, raise queries when necessary, and maintain a process-driven approach to ensure efficiency.
Key Responsibilities:
• Respond to customer and colleague requests through various communication channels.
• Escalate service work to meet service level agreements.
• Qualify customer requirements to minimise downtime and improve customer satisfaction.
• Provide real-time status reports and updates to customers regarding active work and maintenance agreements.
• Process amendments to calibration certificates, including 'UKAS' and third-party certificates.
• Efficiently manage contract amendments, including raising invoices and credit notes.
• Assist in customer renewal queries and ensure timely and accurate invoicing.
• Collaborate with the Service Division to drive productivity and optimise resource schedules.
• Prioritise workload to maximise resource utilisation while meeting service level agreements.
• Maintain confidential contract database information and accurate records.
Required Skills and Qualifications:
• Strong commitment to delivering outstanding customer service.
• Enthusiastic and eager to learn, improve, and support others.
• Ability to work well under pressure and meet tight deadlines.
• Exceptional organisational and self-management skills.
• Excellent written and verbal communication skills.
• Proactive team player with a positive attitude.
• Proficient computer skills with Windows-based applications.
If you are ready to join a company that values its employees and offers excellent opportunities for growth, then we want to hear from you! Apply now or email your CV to sophie.pugh@office-angels.com to become a Customer Service Advisor and take your career to the next level, or feel free to give Sophie a call on 0121 633 4999 for more information.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.