DPDBicester
Startingyour own business as an Owner Driver with DPD has never beeneasier.With our Owner Driver Franchise scheme, you can run yourown business and share in the growing success of DPD.We give youall you need to get started.From your own van, the best tech inthe business and all the training to get y...
High Wycombe
Our client is an organisation that operates within the retail sector based in High Wycombe. They are currently looking to hire a 1st Line Retail Support Analyst to join their expanding Helpdesk team. The main purpose of the role is to provide...
Mobilus LtdHigh Wycombe
Our client is an organisation that operates within the retail sector based in High Wycombe. They are currently looking to hire a 1st Line Retail Support Analyst to join their expanding Helpdesk team. The main purpose of the role is to provide...
Michael Page TechnologyWatford, 15 mi from High Wycombe
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make...
Absolute RecruitLondon, 28 mi from High Wycombe
Are you an IT Support Analyst looking to be part of a forward-thinking and highly recognisable household brand in the UK?
Absolute Recruit are partnering exclusively with a dynamic and creative minded household name who are looking to grow...
DGH RecruitmentLondon, 28 mi from High Wycombe
Application Support Analyst
A fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.
Application Support Analyst
The primary objective of this position...
Eligo RecruitmentLondon, 28 mi from High Wycombe
macOS IT Support Analyst
Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant...
Get new jobs by email!
Get email updates for the latest Support Analyst jobs in High Wycombe
It's free, and you can cancel email updates at any time
IT Service Desk Analyst
High Wycombe | www.cv-library.co.uk |
A quick look at the role
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues.
You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
Your core responsibilities
Handle customer incident or request tickets in a professional manner
Answer calls and respond to emails from users regarding new and current tickets
Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket
Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution
Log tickets with the relevant third parties
Comply with current Service Desk standards, policies, and procedures
Establishes and develop relationship with other IT teams through frequent and constructive communication
Identify/implement process improvements
Update Knowledge Base articles as an when required
Assist with the training of new Service Desk staff.
Our essential requirements
Previous Service Desk experience
Proficient user of all Microsoft packages
Ability to manage own workload effectively and efficiently while keeping to strict deadlines.
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues.
You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
Your core responsibilities
Handle customer incident or request tickets in a professional manner
Answer calls and respond to emails from users regarding new and current tickets
Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket
Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution
Log tickets with the relevant third parties
Comply with current Service Desk standards, policies, and procedures
Establishes and develop relationship with other IT teams through frequent and constructive communication
Identify/implement process improvements
Update Knowledge Base articles as an when required
Assist with the training of new Service Desk staff.
Our essential requirements
Previous Service Desk experience
Proficient user of all Microsoft packages
Ability to manage own workload effectively and efficiently while keeping to strict deadlines.
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn
Best jobs you don't want to miss: