Dover Precision ComponentsEllesmere Port
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Southport
Are you looking for a new Health & Safety position?
Would you like to be in charge of HSE across a large 150 person site?
Do you have manufacturing experience?
This company and role could be perfect for you!
The Site EHS Coordinator is responsible...
Liverpool
Social Media Coordinator
Liverpool
We have an exciting opportunity for a Social Media Coordinator to Join an Ambitious, creative and driven client of ours based in Liverpool. You will be responsible for supporting a successful Marketing team...
St Helens (Merseyside)
An established provider of professional and bespoke warehouse location labels and warehouse signage is looking for a driven and confident Project Coordinator/Production Coordinator/Order Processing Specialist to join their expanding business based...
Marks SattinSt Helens
Accounts Assistant | Haydock| Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Process...
Russell Taylor ManagementSouthport
Are you looking for a new Health & Safety position?
Would you like to be in charge of HSE across a large 150 person site?
Do you have manufacturing experience?
This company and role could be perfect for you!
The Site EHS Coordinator is responsible...
Page Personnel Secretarial & Business SupportSt Helens (Merseyside)
An exciting opportunity has arisen for a Project Coordinator to join a market leading business within their administration function. The successful candidate will ensure that all administration of projects is completed and work with all internal...
Virgin MoneyLiverpool
Business Unit: Corporate Communications Salary range: £35,200 - £46,000 DOE per annum DOE + red-hot benefits Location: Remote, UK Flexible Contract Type: Fixed term for 12 months (maternity cover)Live for the weekday.
Live......
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Complaints Co-Ordinator
Liverpool | www.cv-library.co.uk |
Complaints Co-Ordinator
£24,000-£26,000
Hybrid/ Liverpool City Centre
My client based in the business district of the City Centre is looking to recruit a Complaints Co-Ordinator who will be responsible for logging and investigating new complaints. The role is offered on a permanent hybrid basis, Monday - Friday with the work from home days set at Monday and Friday and is offering a salary of £24,000 - £26,000
Main Responsibilities:
Include but are not limited to:
Complaints handling
• Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements
• Support the complaints process to ensure compliance with policy and regulatory requirements
• Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered
• Liaise with broker partners, customers, field staff, third party finance partners and in order to investigate complaint points raised
• Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate
• Highlight any operational risks identified during the complaints handling process to the compliance team
Core competencies
• Strong understanding of policies, processes and operations
• Understanding of Regulatory issues affecting and complaint handling
• Understanding of Operational risk
Skills and how they are applied
• Interpersonal communication skills
• Accurate and fast administration, organised in tracking own work
• Flexible approach, methodical, attention to detail and accurate
• Ability to build and maintain relationships and communicate effectively
• To act with integrity at all times and embrace the philosophy of treating customers fairly
If you feel that you have the relevant experience and regulatory knowledge to complete this role, please apply immediately.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
£24,000-£26,000
Hybrid/ Liverpool City Centre
My client based in the business district of the City Centre is looking to recruit a Complaints Co-Ordinator who will be responsible for logging and investigating new complaints. The role is offered on a permanent hybrid basis, Monday - Friday with the work from home days set at Monday and Friday and is offering a salary of £24,000 - £26,000
Main Responsibilities:
Include but are not limited to:
Complaints handling
• Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements
• Support the complaints process to ensure compliance with policy and regulatory requirements
• Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered
• Liaise with broker partners, customers, field staff, third party finance partners and in order to investigate complaint points raised
• Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate
• Highlight any operational risks identified during the complaints handling process to the compliance team
Core competencies
• Strong understanding of policies, processes and operations
• Understanding of Regulatory issues affecting and complaint handling
• Understanding of Operational risk
Skills and how they are applied
• Interpersonal communication skills
• Accurate and fast administration, organised in tracking own work
• Flexible approach, methodical, attention to detail and accurate
• Ability to build and maintain relationships and communicate effectively
• To act with integrity at all times and embrace the philosophy of treating customers fairly
If you feel that you have the relevant experience and regulatory knowledge to complete this role, please apply immediately.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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