Safer Hand Solutions LtdStoke-on-Trent
manufacturing company, offering innovative and bespoke fixed furniture designs on a national scale. Working in a dynamic and well-established team, the CAD Technician will have the full support of the wider CAD team with the ability to develop both within design...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Meyer TimberStoke-on-Trent
Bridge!
As a Service Desk Technician, you will be the linchpin in our support structure, serving as the primary contact for all user queries click apply for full job details...
Cast UK LimitedTamworth
IT 2nd Line Support Technician
Tamworth
£35,000 - £40,000 + Benefits
Are you an experienced IT professional looking for a new challenge? Do you thrive in a dynamic environment where problem-solving skills and technical expertise are valued? If so...
In Technology GroupLichfield
Job Opportunity: IT Support Technician
Location: Lichfield
Salary: £33,000
Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub?
Here's your chance to join a tight-knit, seasoned team of experts as a 2nd...
Logic Resourcing GroupStoke-on-Trent
We’re recruiting on behalf of a small yet established IT company that offers a friendly & supportive team environment along with the flexibility of office & remote working. As an IT Support Technician, you’ll be an integral part of the team...
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2nd Line Support Engineer
Stoke-on-Trent | Permanent | £28,000/year | www.cv-library.co.uk |
Monday - Friday 8.30am-6.00pm
20 days holiday + BH
Salary: up to £28k DOE
A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site.
• As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager.
• Provide first-line support to customer queries and requests for help via telephone.
• As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available.
• Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available.
• Perform specific tasks or projects as allocated by the Director or a Senior Engineer
• As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections.
• Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise.
• Ensure that customer technical documentation is kept accurate and up to date in the approved format.
• Develop your own skillset to embrace new technologies.
• Assist with the professional development of Junior Engineers.
• As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks.
• Manage security options and software in computers and networks to maintain privacy and protection from attacks.
• As the ICT Technician you will perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
Candidate Requirements
• A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential
• Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls
• Exceptional customer facing skills
• Full clean driving license due to travelling to customer sites
20 days holiday + BH
Salary: up to £28k DOE
A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site.
• As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager.
• Provide first-line support to customer queries and requests for help via telephone.
• As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available.
• Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available.
• Perform specific tasks or projects as allocated by the Director or a Senior Engineer
• As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections.
• Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise.
• Ensure that customer technical documentation is kept accurate and up to date in the approved format.
• Develop your own skillset to embrace new technologies.
• Assist with the professional development of Junior Engineers.
• As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks.
• Manage security options and software in computers and networks to maintain privacy and protection from attacks.
• As the ICT Technician you will perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
Candidate Requirements
• A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential
• Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls
• Exceptional customer facing skills
• Full clean driving license due to travelling to customer sites
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