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Customer On-boarder - Lowestoft

Lowestoft | Permanent | £23,000 - £24,000/year | www.cv-library.co.uk |
My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include
 •  Delivering excellent customer service through maintaining good relationships
 •  Providing knowledge and assisting with any customer enquiry
 •  Providing support to the sales team
 •  Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
 •  Recording incoming email and phone enquiries rapidly and efficiently.
 •  Excellent telephone skills and a persuasive demeanour
 •  Use of Word, Excel, Publisher
 •  Gathering market and customer information as input to sales activities

Experience:

 •  Customer Service background within office environment
 •  Computer skills needed preferably previous experience was computer based
 •  Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.

This is a full-time, permanent position working Monday - Friday, 9am - 5.30pm.

If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield