Capital One - UKNottingham
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire.From time to time, our customers have trouble making payments on their credit card account.This might be due to health issues, job loss or even a deeper vulnerability.As a member of our Specialist Customer Support Team, you’...
Corby, 21 mi from Syston
Customer Service Manager – Windows & Doors
Job Title: Customer Service Manager – Windows & Doors
Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers...
Long Eaton, 16 mi from Syston
Exciting Opportunity: Customer Service Representative/Manager with SAP Expertise
Are you a seasoned customer service professional with a knack for problem-solving and a mastery of SAP? In partnership with Talent Engineering, our client is seeking...
WowcherDerby, 22 mi from Syston
Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
WowcherDerby, 22 mi from Syston
Join the Wowcher Team - We're Hiring a Customer Service Manager
Derby (Embrace the office vibes – 3/4 days a week!)
We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten...
Macildowie Recruitment and RetentionLeicester, 8 mi from Syston
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer...
Mitchell MaguireCorby, 21 mi from Syston
Customer Service Manager - Windows & Doors
Job Title: Customer Service Manager - Windows & Doors
Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers...
Get new jobs by email!
Get email updates for the latest Customer Service Manager jobs in Syston
It's free, and you can cancel email updates at any time
Customer Service Manager
Nottingham | www.cv-library.co.uk |
Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include:
• Improving customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop, maintain, and optimise service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports, to determine action for achieving required KPI and SLA performance
• Recruit, mentor and develop customer service advisors; and nurture an environment where they can excel through encouragement and empowerment
• Conduct performance management and maintain high levels of morale, through an appraisal programme, objective setting, regular 1:1 reviews and team meetings
• Hold regular team meetings, generate team and individual feedback in respect to process and service improvements
• Manage a robust absence process
Experience and Skills Required:
• At least 3 years’ experience as a Customer Service Team Leader or Manager or Contact Centre Team Leader or Manager
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Strong client-facing and communication skills, both written and oral
• A positive, can-do attitude and the ability to adapt to change
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Responsibilities will also include providing administrative support to the senior leadership team, co-ordinating and producing reports.
In return you will be offered a salary of £26,000 to £28,000 depending on experience. Working hours are Monday to Friday, 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include:
• Improving customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop, maintain, and optimise service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports, to determine action for achieving required KPI and SLA performance
• Recruit, mentor and develop customer service advisors; and nurture an environment where they can excel through encouragement and empowerment
• Conduct performance management and maintain high levels of morale, through an appraisal programme, objective setting, regular 1:1 reviews and team meetings
• Hold regular team meetings, generate team and individual feedback in respect to process and service improvements
• Manage a robust absence process
Experience and Skills Required:
• At least 3 years’ experience as a Customer Service Team Leader or Manager or Contact Centre Team Leader or Manager
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Strong client-facing and communication skills, both written and oral
• A positive, can-do attitude and the ability to adapt to change
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Responsibilities will also include providing administrative support to the senior leadership team, co-ordinating and producing reports.
In return you will be offered a salary of £26,000 to £28,000 depending on experience. Working hours are Monday to Friday, 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days
Best jobs you don't want to miss: