Planner Scheduler
Oldbury | Permanent | £26,000/year | www.cv-library.co.uk |
Scheduler - Birmingham – Social Housing - £26,000
My client are a UK wide construction contractor that specialises in social housing. They are actively recruiting for a Scheduler / Planner to join their existing team. You will be required to liaise with occupiers and maintenance teams in order to organise planned and reactive maintenance works on domestic properties.
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
They can bring someone on immediately and interviews are available from W/C 29th of April 2024. This is a full time office based role and working hours are 08:00 – 17:00 Monday to Friday.
Providing customer service to residents and customers
Arranging appointments for residents with Trades people in a cost effective and organised manner
Dealing with queries from residents, changing appointments
Rescheduling appointments using our planning tools
Logging current jobs onto our job management system/database
Working with Supervisors and trades people to organise and schedule work
Updating and changing information as the job changes
Ordering equipment needed for the job
The key person communicating between the resident and maintenance worker
Keeping all activity logged and up-to-date in an accurate manner
Liaising with staff at customer sites keeping them up-to-date with progress information
Follow the company’s policies and procedures at all times
Cooperate with colleagues from other Departments in a timely manner if and when necessary
Provide information to your line manager in a timely manner when requested to do so
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
Receiving phone calls from operatives on site
Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH
Ensuring that operatives are using and updating their PDAs correctly
Ensuring jobs raised in the interface are booked in within target
Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc
Printing and emailing all non PDA operatives works at the end of the working day
Back up to all other planners, covering any absences
Key Knowledge
IT Literate
Maintenance sector
Maintenance sector terminology
KPIs
ROCC/Opti-time/DRS
Key Skills
Excellent Telephone Manner
Customer Service focused
Excellent Communication skills
Ability to identify problems
Ability to identify customers’ needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player
Key Experience
Call centre environment
Repairs and Maintenance (Desirable)
My client are a UK wide construction contractor that specialises in social housing. They are actively recruiting for a Scheduler / Planner to join their existing team. You will be required to liaise with occupiers and maintenance teams in order to organise planned and reactive maintenance works on domestic properties.
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
They can bring someone on immediately and interviews are available from W/C 29th of April 2024. This is a full time office based role and working hours are 08:00 – 17:00 Monday to Friday.
Providing customer service to residents and customers
Arranging appointments for residents with Trades people in a cost effective and organised manner
Dealing with queries from residents, changing appointments
Rescheduling appointments using our planning tools
Logging current jobs onto our job management system/database
Working with Supervisors and trades people to organise and schedule work
Updating and changing information as the job changes
Ordering equipment needed for the job
The key person communicating between the resident and maintenance worker
Keeping all activity logged and up-to-date in an accurate manner
Liaising with staff at customer sites keeping them up-to-date with progress information
Follow the company’s policies and procedures at all times
Cooperate with colleagues from other Departments in a timely manner if and when necessary
Provide information to your line manager in a timely manner when requested to do so
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
Receiving phone calls from operatives on site
Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH
Ensuring that operatives are using and updating their PDAs correctly
Ensuring jobs raised in the interface are booked in within target
Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc
Printing and emailing all non PDA operatives works at the end of the working day
Back up to all other planners, covering any absences
Key Knowledge
IT Literate
Maintenance sector
Maintenance sector terminology
KPIs
ROCC/Opti-time/DRS
Key Skills
Excellent Telephone Manner
Customer Service focused
Excellent Communication skills
Ability to identify problems
Ability to identify customers’ needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player
Key Experience
Call centre environment
Repairs and Maintenance (Desirable)
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