Practice Operations Manager
About Our Client
A leading GP Practice in the Coleshill area who are part of a PCN consisting of 6 Practices
Job Description
• Working with the Admin, Triage and Reception Team Managers to streamline processes and deliver high quality customer service to patients
• Work closely with the Practice Manager, Management Team and Partners on projects
• Deal with incoming queries relating to operational matters
• Be responsible for on site queries from practice staff
• Monitor, report and take action to ensure the practice achieves targets ie QOF, IIF
• Deal with non-clinical complaints
• Organise rota, appointment system and approving annual leave
• Line management of social prescribing team
• Social media and work with IT to keep website up to date
• Quarterly patient newsletter
• Lead on PPG
• Run patient surveys and collate data to feedback to the partners/management team
The Successful Applicant
• Experienced Practice Operations Manager within a GP Surgery or PCN
• Management experience
• Confident in dealing with complaints
• NHS knowledge/background
• Understanding of general practice standards ie GOF
• Main site is Coleshill but flexible with location to visit the other PCN sites if required
What's on Offer
• Permanent contract
• Full Time 37.5 hours/Week (Part time will be considered)
• £30-35k pa based on Full Time Hours
• Start ASAP
A leading GP Practice in the Coleshill area who are part of a PCN consisting of 6 Practices
Job Description
• Working with the Admin, Triage and Reception Team Managers to streamline processes and deliver high quality customer service to patients
• Work closely with the Practice Manager, Management Team and Partners on projects
• Deal with incoming queries relating to operational matters
• Be responsible for on site queries from practice staff
• Monitor, report and take action to ensure the practice achieves targets ie QOF, IIF
• Deal with non-clinical complaints
• Organise rota, appointment system and approving annual leave
• Line management of social prescribing team
• Social media and work with IT to keep website up to date
• Quarterly patient newsletter
• Lead on PPG
• Run patient surveys and collate data to feedback to the partners/management team
The Successful Applicant
• Experienced Practice Operations Manager within a GP Surgery or PCN
• Management experience
• Confident in dealing with complaints
• NHS knowledge/background
• Understanding of general practice standards ie GOF
• Main site is Coleshill but flexible with location to visit the other PCN sites if required
What's on Offer
• Permanent contract
• Full Time 37.5 hours/Week (Part time will be considered)
• £30-35k pa based on Full Time Hours
• Start ASAP
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