Barchester HealthcareHorsham
Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year. REWARDS PACKAGE Our Home Manager rewards...
Chichester
We are looking for an experienced Service Manager for our client in Chichester. If you have a record of success growing a team and delivering a new brand with strong management and people skills this could be a great opportunity for you...
Chichester
Job Title: Store Manager
Location: Chichester
Salary: £34,000 to £36,000 per annum
Role: Permanent
OVERVIEW
Are you a fantastic Retail or Hospitality Manager looking for your next big challenge and an opportunity to open your own store...
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Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
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An exclusive opportunity awaits you to join one of Worthing's premier independent Estate Agents. This dynamic management role in their property manager department, situated within an award-winning powerhouse office, offers a fantastic platform...
Steven Eagell GroupCrawley
looking for a new opportunity then we want to hear from you!
❓Does this sound like you?
• Experienced Sales Manager in an automotive role currently
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication...
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Customer Communications Lead
Worthing | Permanent | www.cv-library.co.uk |
As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey.
Reporting to the head of Customer Experience, you’ll be responsible for developing the businesses customer communication strategy. You’ll ensure they deliver exciting and impactful customer communication campaigns to support their commercial objectives, strengthen customer relationships and enhance and protect the business’s reputation and brand.
You will manage a Marketing Campaign Executive and collaborate with colleagues across the business on a day-to-day basis, in order to create and deliver inclusive and engaging multi-channel customer communications campaigns.
You will be using a variety of insight and evaluation techniques as you will be responsible for continually enhancing the impact and value that effective communication brings to the business.
You’ll work closely with the media, stakeholder engagement, internal comms and brand and content teams to make sure that messages and activities are seamlessly integrated across the organisation and that all functional communication activity aligns with the overall strategy.
Accountabilities
Own the development and delivery of a measurable, insight-led, integrated a customer communication strategy plan –
ensuring it aligns with corporate and strategic objectives, addresses key reputational issues, and meets customer and business needs.
Responsible for the line management of our Campaign lead, providing direction and supporting them in the delivery of customer campaigns
Develop effective and constructive working relationships within Customer, stakeholder, PR, Insight, Brand, and functional areas across the business to ensure the delivery of high-quality, measurable, effective communication campaigns
Requirements
• Previous experience in communications and/or customer marketing
• Extensive hands-on experience of creating and delivering integrated customer communications plans, monitoring and evaluating progress and performance as standard.
• Experience in multi-channel, integrated campaign strategy, planning and delivery including email, social and paid media.
• Experience in managing and leading a team to deliver on objectives.
• Knowledge / experience in delivering behaviour change through effective marketing.
• Experience in agency management – ensuring budgets utilised in the most effective way.
• Excellent influencing, negotiation, and relationship management skills
• Effective project and event management skills
• Adept at turning research and insight into actionable communications opportunities and campaigns.
• Experience managing budgets effectively.
Apply today
Reporting to the head of Customer Experience, you’ll be responsible for developing the businesses customer communication strategy. You’ll ensure they deliver exciting and impactful customer communication campaigns to support their commercial objectives, strengthen customer relationships and enhance and protect the business’s reputation and brand.
You will manage a Marketing Campaign Executive and collaborate with colleagues across the business on a day-to-day basis, in order to create and deliver inclusive and engaging multi-channel customer communications campaigns.
You will be using a variety of insight and evaluation techniques as you will be responsible for continually enhancing the impact and value that effective communication brings to the business.
You’ll work closely with the media, stakeholder engagement, internal comms and brand and content teams to make sure that messages and activities are seamlessly integrated across the organisation and that all functional communication activity aligns with the overall strategy.
Accountabilities
Own the development and delivery of a measurable, insight-led, integrated a customer communication strategy plan –
ensuring it aligns with corporate and strategic objectives, addresses key reputational issues, and meets customer and business needs.
Responsible for the line management of our Campaign lead, providing direction and supporting them in the delivery of customer campaigns
Develop effective and constructive working relationships within Customer, stakeholder, PR, Insight, Brand, and functional areas across the business to ensure the delivery of high-quality, measurable, effective communication campaigns
Requirements
• Previous experience in communications and/or customer marketing
• Extensive hands-on experience of creating and delivering integrated customer communications plans, monitoring and evaluating progress and performance as standard.
• Experience in multi-channel, integrated campaign strategy, planning and delivery including email, social and paid media.
• Experience in managing and leading a team to deliver on objectives.
• Knowledge / experience in delivering behaviour change through effective marketing.
• Experience in agency management – ensuring budgets utilised in the most effective way.
• Excellent influencing, negotiation, and relationship management skills
• Effective project and event management skills
• Adept at turning research and insight into actionable communications opportunities and campaigns.
• Experience managing budgets effectively.
Apply today
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