City of London, 32 mi from Maidstone
Advance TRS is seeking a talented Sales Consultants at all levels to join our expanding London team, focusing on transport and Infrastructure projects with a primary emphasis on white collar recruitment.
As a consultant at all levels at Advance...
ABPM Recruitment LimitedEngland
Audit Assistant Manager | Major International Audit Firm | Leicestershire, East Midlands | £45,000 to £55,000. Ready to make your move within practice? Looking for a move up to gain management experience? Take your next career step into a major international audit firm, with this Assistant Manager ...
BK SearchLondon, 33 mi from Maidstone
Fast track progression opportunities, management and leadership roles.
• Brand new office.
Are you:
• Experienced recruiter? (2yrs - 10yrs)
• You must have placed candidates in Finance, Tax or Accounting roles.
• Do you have the ambition to grow...
Advance TRSLondon, 33 mi from Maidstone
Advance TRS is seeking a talented Sales Consultants at all levels to join our expanding London team, focusing on transport and Infrastructure projects with a primary emphasis on white collar recruitment.
As a consultant at all levels at Advance...
Evoke Staffing LtdSouth Ockendon, 20 mi from Maidstone
Evoke Staffing are looking to add a Senior Recruitment Consultant to their team in South Ockendon, Essex.
Hours : Monday - Friday 40 hours per week.
Established in late 2021, Evoke Staffing was launched to bring back the personal touch...
Cameron KennedyLondon, 33 mi from Maidstone
We have an exciting opportunity on offer for someone with experience in recruitment, especially in the finance sector. We are seeking a tenacious Senior Recruitment Consultant to join our long-standing, established company based in London.
You...
RECRUITMENT PROFESSIONALS LTDLondon, 33 mi from Maidstone
Career development opportunity for an experienced 360 recruiter to join a boutique recruitment business specialising in senior level, retained recruitment. Hybrid from London or Denver offices / 3 days in, 2 days WFH
Career progression...
Keller Executive SearchLondon, 33 mi from Maidstone
Executive Search is currently seeking a highly experienced senior recruiter based in United Kingdom. We are looking for a top-tier professional who is prepared to take on the distinctive challenges and exceptional opportunities that this role offers.
You...
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Senior Service Analyst Manufacturing
KHR - Recruitment Specialists | Maidstone | Full-time | careers4a.com |
As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions.
Role: Senior Service Analyst
Location: Maidstone, Kent
£Competitive + Company Bonus & Benefits
Hours: Monday to Friday 8:30 am until 4:30 pm 37.5 Hours
Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.
As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions.
Duties include:
• Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.
• Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements SLAs
• Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.
• Follow up on end customer survey feedback to establish opportunities for future CX improvement.
• Recommend and where applicable deliver continuous improvements to operational procedures.
What we are looking for:
• Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry.
• Practical knowledge of IT Service Management systems and processes and the associated frameworks ITIL or Similar
• Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.
• Technical knowledge of AD for user and computer management.
• Basic knowledge of Networking, WAN and LAN technologies.
• Technical knowledge of client and service OSs and Microsoft Office applications.
• Knowledge of Backup and Restore processes.
• IT Operating Model change experience.
• Experience in dealing with customers, providing telephone and remote virtual desktop support.
• Service performance measurement and reporting skills.
• Experience in communicating effectively and working as part of a team.
• Good business communication skills.
Benefits:
• On-site gym
• On-site canteen
• Competitive pension package
• EAP Schemes
• Wellbeing days
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
Role: Senior Service Analyst
Location: Maidstone, Kent
£Competitive + Company Bonus & Benefits
Hours: Monday to Friday 8:30 am until 4:30 pm 37.5 Hours
Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.
As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions.
Duties include:
• Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.
• Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements SLAs
• Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.
• Follow up on end customer survey feedback to establish opportunities for future CX improvement.
• Recommend and where applicable deliver continuous improvements to operational procedures.
What we are looking for:
• Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry.
• Practical knowledge of IT Service Management systems and processes and the associated frameworks ITIL or Similar
• Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.
• Technical knowledge of AD for user and computer management.
• Basic knowledge of Networking, WAN and LAN technologies.
• Technical knowledge of client and service OSs and Microsoft Office applications.
• Knowledge of Backup and Restore processes.
• IT Operating Model change experience.
• Experience in dealing with customers, providing telephone and remote virtual desktop support.
• Service performance measurement and reporting skills.
• Experience in communicating effectively and working as part of a team.
• Good business communication skills.
Benefits:
• On-site gym
• On-site canteen
• Competitive pension package
• EAP Schemes
• Wellbeing days
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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