Dover Precision ComponentsWirral
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
EvriWrexham
Asa Delivery Driver with Evri you will benefit from:. We haveimmediate opportunities for you to join our team with plenty ofoptions for you to choose from across our 7-day delivery operationand the best thing is you will only work. If you enjoy working as part of a supportive team but wantthe flexib...
Manchester, 31 mi from Chester
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Mencap have an exciting opportunity within our Communities team for a Community Connection Agent based in Tameside.
At Mencap, we value a diverse and inclusive workplace, and we intentionally plan for the success of our colleagues...
Turkish AirlinesManchester, 31 mi from Chester
Sales and Station Agent Are you ready to embark on a rewarding career as a Sales and Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team.
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Marks SattinSt Helens
Accounts Assistant | Haydock| Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Process...
Accountable Recruitment LimitedChester
Accountable Recruitment are working with a growing organisation based in Deeside for a Purchase Ledger Clerk on a Permanent basis.Salary - £24,000-£28,000 Hours.Ensure purchase invoices are processed in a timely and accurate basis.Preparation of payment proposals.Reconciliation of supplier statement...
Turkish AirlinesManchester, 31 mi from Chester
Sales and Station Agent
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Are you ready to embark on a rewarding career as a Sales and Station Agent? At Turkish...
Turkish AirlinesManchester, 31 mi from Chester
Sales and Station Agent
Are you ready to embark on a rewarding career as a Sales and Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team...
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Customer Services Advisor
Chester | Permanent | £22,000 - £24,000/year | www.cv-library.co.uk |
Customer Service Adviser - Chester - On-Site
Northreach is a dynamic recruitment agency that connects businesses with top talent in the financial services, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
We've recently partnered with a thriving payments & FX institution in Chester, who are innovatively leading the way in supporting customers to move and manage their money. They are now seeking a Customer Services Advisor to ensure customer satisfaction and foster positive relationships between the business and its clientele.
About The Role
As a Customer Service Adviser, your primary responsibility will be promptly addressing customer inquiries through various channels including phone calls, emails, and live chat. Your goal is to provide accurate information, address concerns, and offer appropriate solutions.
Additionally, you will collaborate with internal teams to escalate complex queries, troubleshoot technical issues, and ensure customer satisfaction.
Responsibilities
• Be the initial point of contact for customer inquiries, demonstrating exceptional communication skills and professionalism.
• Respond promptly and effectively to customer questions, concerns, and complaints through various communication channels.
• Offer accurate information about the businesses products, services, fees, and policies to assist customers in making informed decisions.
• Resolve technical issues related to online banking, mobile applications, and card services to ensure a seamless user experience.
• Collaborate with internal departments to address customer feedback and contribute to product and service improvements.
• Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
• Stay updated with industry trends, product updates, and regulatory changes to provide relevant information to customers.
Requirements:
• Prior experience in customer support or a similar role is preferred.
• Strong interpersonal and communication skills, with the ability to empathize and articulate information effectively.
• Proficiency in using customer support software, CRM systems, and relevant tools.
• Tech-savvy with a good understanding of online banking platforms, mobile applications, and basic troubleshooting techniques.
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
Benefits
• 25 days holiday per year + your birthday off
• Opportunities for progression, development and learning new skills.
• Discounted gym membership
• Contributory pension
• 3 x basic annual salary life assurance
• Cycle to work scheme
• Season ticket loans
• Comprehensive employee assistance programme
• Private medical insurance following successful probation
• Enhanced parental policies
• Complimentary drinks and fruit
Northreach is a dynamic recruitment agency that connects businesses with top talent in the financial services, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
We've recently partnered with a thriving payments & FX institution in Chester, who are innovatively leading the way in supporting customers to move and manage their money. They are now seeking a Customer Services Advisor to ensure customer satisfaction and foster positive relationships between the business and its clientele.
About The Role
As a Customer Service Adviser, your primary responsibility will be promptly addressing customer inquiries through various channels including phone calls, emails, and live chat. Your goal is to provide accurate information, address concerns, and offer appropriate solutions.
Additionally, you will collaborate with internal teams to escalate complex queries, troubleshoot technical issues, and ensure customer satisfaction.
Responsibilities
• Be the initial point of contact for customer inquiries, demonstrating exceptional communication skills and professionalism.
• Respond promptly and effectively to customer questions, concerns, and complaints through various communication channels.
• Offer accurate information about the businesses products, services, fees, and policies to assist customers in making informed decisions.
• Resolve technical issues related to online banking, mobile applications, and card services to ensure a seamless user experience.
• Collaborate with internal departments to address customer feedback and contribute to product and service improvements.
• Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
• Stay updated with industry trends, product updates, and regulatory changes to provide relevant information to customers.
Requirements:
• Prior experience in customer support or a similar role is preferred.
• Strong interpersonal and communication skills, with the ability to empathize and articulate information effectively.
• Proficiency in using customer support software, CRM systems, and relevant tools.
• Tech-savvy with a good understanding of online banking platforms, mobile applications, and basic troubleshooting techniques.
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
Benefits
• 25 days holiday per year + your birthday off
• Opportunities for progression, development and learning new skills.
• Discounted gym membership
• Contributory pension
• 3 x basic annual salary life assurance
• Cycle to work scheme
• Season ticket loans
• Comprehensive employee assistance programme
• Private medical insurance following successful probation
• Enhanced parental policies
• Complimentary drinks and fruit
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