Hays Specialist Recruitment LimitedBirmingham, 20 mi from Stafford
Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost...
dnata Catering UKBirmingham, 20 mi from Stafford
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DPDStoke-on-Trent
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DPDStoke-on-Trent
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
The Works Stores PLCBirmingham, 20 mi from Stafford
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Eligo RecruitmentBirmingham, 20 mi from Stafford
Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record...
Infraview - Specialist Cloud & It Infrastructure Technology RecruitmentBirmingham, 20 mi from Stafford
As a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a highest standard.
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Provisioning Coordinator
Stafford | Permanent | £25,105 - £27,153/year | www.cv-library.co.uk |
Who we are
Established in 1999, Modern Networks is the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP).
This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established a fantastic reputation in the sector for customer service and support.
What you'll be doing
Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers (schools and colleges), and our sales and technical teams to help deliver Internet connectivity, safeguarding and security services from either your home or our Stafford office.
Once your probationary period is complete, we offer hybrid working (2 days working from home, 3 days working in office).
Specifically, you'll be:
• Dealing with Carriers such as Virgin Media, BT Openreach, Talk Talk, etc.
• Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA:
• SoGEA/FTTC/FttP
• Leased Lines
• Cloud Telephony
• Firewall and Filtering Devices
• Monitoring and Tracking notifications for rejections, delays, escalations, cancellations.
• Processing of customer orders on various systems and portals, managing projects to completion.
• Following supplier escalation paths, including DSO to facilitate timely installations.
What we're looking for
We know that this is a unique role, and don't expect applicants to have the exact experience as outlined above - we've got a a fantastic, experienced team that will provided hands on training & support from day 1. We're very open to applicants with experience working in school administration, customer service or project delivery, and are open to discussing part time options with applicants.
What you’ll get from us
• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better
Established in 1999, Modern Networks is the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP).
This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established a fantastic reputation in the sector for customer service and support.
What you'll be doing
Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers (schools and colleges), and our sales and technical teams to help deliver Internet connectivity, safeguarding and security services from either your home or our Stafford office.
Once your probationary period is complete, we offer hybrid working (2 days working from home, 3 days working in office).
Specifically, you'll be:
• Dealing with Carriers such as Virgin Media, BT Openreach, Talk Talk, etc.
• Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA:
• SoGEA/FTTC/FttP
• Leased Lines
• Cloud Telephony
• Firewall and Filtering Devices
• Monitoring and Tracking notifications for rejections, delays, escalations, cancellations.
• Processing of customer orders on various systems and portals, managing projects to completion.
• Following supplier escalation paths, including DSO to facilitate timely installations.
What we're looking for
We know that this is a unique role, and don't expect applicants to have the exact experience as outlined above - we've got a a fantastic, experienced team that will provided hands on training & support from day 1. We're very open to applicants with experience working in school administration, customer service or project delivery, and are open to discussing part time options with applicants.
What you’ll get from us
• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better
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