Dover Precision ComponentsSaint Asaph
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Manchester, 28 mi from Liverpool
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive...
Manchester, 28 mi from Liverpool
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive...
Barclays UKKnutsford, 27 mi from Liverpool
Customer Care Leader - Director Radbroke, Knutsford, Cheshire About Business Banking Telephony and Support • Business Banking Telephony and Support is part of Barclays UK comprising c1,148 colleagues across the UK in scope for Customer Care.
Our...
Marks SattinSt Helens
Accounts Assistant | Haydock| Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Process...
CCR Recruitment GroupLiverpool
Job Title: Customer Service Specialist
Location: Liverpool, City Centre
Salary: £23,000 - £25,000
Hours: Monday - Friday normal business hours
As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your...
PortfolioManchester, 28 mi from Liverpool
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive...
PortfolioManchester, 28 mi from Liverpool
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive...
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Product Support Specialist
System C | Liverpool | findajob.dwp.gov.uk |
Description
We are currently seeking a Product Support Analyst to join the Application Support team, supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.
Duties and Responsibilities
Main Responsibilities:
• Involved in reviewing incidents raised from major release testing and identifying issues from UAT rounds and addressing any issues prior to a customer going live
• Provide help to the Application Support team with product queries raised by Local Authorities via Jira covering the whole Liquidlogic product suite
• Liaising with customers directly via phone to review outstanding issues and prepare for the Live upgrade
• Producing written training material for the wider Application Support Team
• Rotate into the Implementations team for up to 3 months of the year to be involved in customer implementations and configuration sessions, ensuring product knowledge remains up to date
• Working closely with other Divisions, particularly Product and Professional Services.
• Actively dial into customers network/systems to review Incidents via Jira that have been passed from another team to Product Support
• General admin duties as required
Skills and Experience
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
Essential:
• Strong analytical and diagnostic skills
• Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues
• Strong Liquidlogic Product knowledge
• Ability to prioritise and execute tasks
• Excellent time management/ownership of personal Jira queues
• Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team
Desirable:
• Knowledge/experience of 2nd line software support
• Jira/Confluence knowledge
• Supporting external customers using remote software
• Knowledge of Social Care/Education processes
We are currently seeking a Product Support Analyst to join the Application Support team, supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.
Duties and Responsibilities
Main Responsibilities:
• Involved in reviewing incidents raised from major release testing and identifying issues from UAT rounds and addressing any issues prior to a customer going live
• Provide help to the Application Support team with product queries raised by Local Authorities via Jira covering the whole Liquidlogic product suite
• Liaising with customers directly via phone to review outstanding issues and prepare for the Live upgrade
• Producing written training material for the wider Application Support Team
• Rotate into the Implementations team for up to 3 months of the year to be involved in customer implementations and configuration sessions, ensuring product knowledge remains up to date
• Working closely with other Divisions, particularly Product and Professional Services.
• Actively dial into customers network/systems to review Incidents via Jira that have been passed from another team to Product Support
• General admin duties as required
Skills and Experience
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
Essential:
• Strong analytical and diagnostic skills
• Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues
• Strong Liquidlogic Product knowledge
• Ability to prioritise and execute tasks
• Excellent time management/ownership of personal Jira queues
• Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team
Desirable:
• Knowledge/experience of 2nd line software support
• Jira/Confluence knowledge
• Supporting external customers using remote software
• Knowledge of Social Care/Education processes
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