EEWarrington
If you’re a confident talker who enjoys askingquestions and getting to know people, then this could be the rolefor you.If so, you have transferrable skillsto succeed in a sales advisor role with EE.We’ll give you trainingon the rest so you’re ready to talk confidently about all ourproducts andservic...
Liverpool
Product Manager (Food & Non-Food), Liverpool, £55,000 - £65,000 per annum + Package,
Are you passionate about ensuring the quality and safety of retail products, both food and non-food? Do you thrive in a dynamic environment where innovation...
Marks SattinSt Helens
Accounts Assistant | Haydock| Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Process...
its RecruitmentManchester, 28 mi from Liverpool
Power Platform Product Specialist -Law Firm- Manchester
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
A well respected 600 user UK Law firm is seeking a Power Platform specialist...
Digital GurusManchester, 28 mi from Liverpool
Position: Power Platform Product Specialist Type: Permanent Location: Manchester Salary: £65k - £75k About Us My client is looking for a highly skilled dynamic team dedicated to protecting and enhancing the assets of businesses worldwide...
Digital GurusManchester, 28 mi from Liverpool
Position: Power Platform Product Specialist
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Type: Permanent
Location: Manchester
Salary: £65k - £75k
About Us
My client is looking...
Invenia GroupLiverpool
Role: The Supply Chain Product Specialist will be accountable for managing the supply of assigned products, ensuring end-to-end coordination of all operational activities through strategic batch planning and dynamic management, to meet...
Vrs RegulatoryLiverpool
support, CLP, GHS, REACH, Food contact, biocides, circular economy, chemical management, notifications, registrations, product compliance, speciality chemical.
VRS Regulatory is the Regulatory Affairs and Risk Assessment division of specialist scientific...
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Product Support Specialist
System C | Liverpool | findajob.dwp.gov.uk |
Description
We are currently seeking a Product Support Analyst to join the Application Support team, supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.
Duties and Responsibilities
Main Responsibilities:
• Involved in reviewing incidents raised from major release testing and identifying issues from UAT rounds and addressing any issues prior to a customer going live
• Provide help to the Application Support team with product queries raised by Local Authorities via Jira covering the whole Liquidlogic product suite
• Liaising with customers directly via phone to review outstanding issues and prepare for the Live upgrade
• Producing written training material for the wider Application Support Team
• Rotate into the Implementations team for up to 3 months of the year to be involved in customer implementations and configuration sessions, ensuring product knowledge remains up to date
• Working closely with other Divisions, particularly Product and Professional Services.
• Actively dial into customers network/systems to review Incidents via Jira that have been passed from another team to Product Support
• General admin duties as required
Skills and Experience
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
Essential:
• Strong analytical and diagnostic skills
• Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues
• Strong Liquidlogic Product knowledge
• Ability to prioritise and execute tasks
• Excellent time management/ownership of personal Jira queues
• Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team
Desirable:
• Knowledge/experience of 2nd line software support
• Jira/Confluence knowledge
• Supporting external customers using remote software
• Knowledge of Social Care/Education processes
We are currently seeking a Product Support Analyst to join the Application Support team, supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.
Duties and Responsibilities
Main Responsibilities:
• Involved in reviewing incidents raised from major release testing and identifying issues from UAT rounds and addressing any issues prior to a customer going live
• Provide help to the Application Support team with product queries raised by Local Authorities via Jira covering the whole Liquidlogic product suite
• Liaising with customers directly via phone to review outstanding issues and prepare for the Live upgrade
• Producing written training material for the wider Application Support Team
• Rotate into the Implementations team for up to 3 months of the year to be involved in customer implementations and configuration sessions, ensuring product knowledge remains up to date
• Working closely with other Divisions, particularly Product and Professional Services.
• Actively dial into customers network/systems to review Incidents via Jira that have been passed from another team to Product Support
• General admin duties as required
Skills and Experience
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
Essential:
• Strong analytical and diagnostic skills
• Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues
• Strong Liquidlogic Product knowledge
• Ability to prioritise and execute tasks
• Excellent time management/ownership of personal Jira queues
• Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team
Desirable:
• Knowledge/experience of 2nd line software support
• Jira/Confluence knowledge
• Supporting external customers using remote software
• Knowledge of Social Care/Education processes
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