Swansea
seeking a skilled Service Manager to manage their busy franchise approved car dealership.
For your hard work as a Service advisor the salary is very competitive and based on your experience and current earnings.
The hours of work in this Service...
The Lignum GroupSwansea
Job Description
Role – Technical Service Advisor
Location – Swansea, Wales
Salary – circa £28,000 + great benefits and remote work options
The Company
One of my clients working within the building envelope product manufacturing sector has been...
Quilter Financial AdvisersSwansea
Job Description
Quilter Financial Advisers as a UK advisory business devoted to helping individuals with their financial planning needs. We pride ourselves on service and aim to be recognised as one of the very best advisory businesses...
The Lignum GroupSwansea
Role – Technical Service Advisor Location – Swansea, Wales
Salary – circa £28,000 + great benefits and remote work options
One of my clients working within the building envelope product manufacturing sector has been sticking to their mantra...
The Lignum GroupSwansea
Role – Technical Service Advisor Location – Swansea, Wales
Salary – circa £28,000 + great benefits and remote work options
One of my clients working within the building envelope product manufacturing sector has been sticking to their mantra...
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Customer Relations Consultant
Swansea | careers-iquwgroup.icims.com |
Overview:
About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough.
That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings.
Effecting a speedy recovery of the underwriters outlay. They also advise complaint handlers in the operational areas on handling strategies, regulations, and requirements. Dealing with referrals through effective coaching, development, and feedback.
Key responsibilities
• Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
• Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
• Supporting and ensuring compliance with Lloyds and FCA regulations
• Promoting a culture of communication and staff involvement.
• Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.
Desirable behavioural attributes
• Are aware of and act upon all Compliance matters, e.g. Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
• Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
• Represent the correct values and culture of the group.
• Support Health and Safety through highlighting issues.
• Engage in own self development.
• Provide relevant MI to managers at all levels and present findings where appropriate.
Benefits
• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support
Additional Info
• A full job description will be found here
About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough.
That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings.
Effecting a speedy recovery of the underwriters outlay. They also advise complaint handlers in the operational areas on handling strategies, regulations, and requirements. Dealing with referrals through effective coaching, development, and feedback.
Key responsibilities
• Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
• Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
• Supporting and ensuring compliance with Lloyds and FCA regulations
• Promoting a culture of communication and staff involvement.
• Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.
Desirable behavioural attributes
• Are aware of and act upon all Compliance matters, e.g. Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
• Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
• Represent the correct values and culture of the group.
• Support Health and Safety through highlighting issues.
• Engage in own self development.
• Provide relevant MI to managers at all levels and present findings where appropriate.
Benefits
• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support
Additional Info
• A full job description will be found here
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