Lidl - AvonmouthWitney
As a Lidl Customer Assistant, you’ll work together as a team to make sure we maintain our high standards day after day, night after night. From taking responsibility for the cleanliness of the store, to making sure it’s well-stocked for our customers.
...
Banbury
Job Title: Customer Service Representative (6-Month Contract)
Location: Banbury, UK
Are you a seasoned customer service professional looking for a dynamic opportunity to showcase your skills? We are seeking a dedicated Customer Service...
Hays Accountancy and FinanceNorthampton
Our client is seeking a consultant who has extensive hands-on experience of Sage Intacct and can support the implementation of this system internationally.The ideal consultant would have had experience upgrading, troubleshooting and optimising the system, potentially adding on modules if needed, cus...
Cameo Consultancy (Recruitment) LimitedBanbury
We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions...
Cameo ConsultancyHook Norton, 8 mi from Banbury
We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions...
Pertemps BanburyBanbury
Job Title: Customer Service Representative (6-Month Contract)Location: Banbury, UKAre you a seasoned customer service professional looking for a dynamic opportunity to showcase your skills? We are seeking a dedicated Customer Service Representative...
Prospect PersonnelBanbury
Customer Service Assistant
Banbury
Salary: £23,000 - £26,000 (DOE)
Hours: Full-time (8:30 AM - 5:00 PM, Monday to Friday)
Benefits: Competitive Salary, Professional Development Opportunities, Supportive Team Environment
Are you a proactive...
Cameo ConsultancyBanbury
As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based onsite in Banbury in their new modern, open plan office. The business specialises...
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Service Coordinator
Banbury | Permanent | £26,000/year | www.cv-library.co.uk |
We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.
Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.
Main Responsibilities for the Service Coordinator
Be a brand ambassador, embodying company values at all times
Efficiently schedule work for our field service engineers, adhering to response times and time scales
Creating service purchase orders, gaining supplier invoice approval
Manage and maintain engineer planner
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Calculating engineer overtime and collating timesheets
Booking engineer travel
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Investigate and resolve technician stock take queries
Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
Generate daily, weekly, and monthly customer reports as required
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
Previous experience in a service, customer service, administration, or support role
Able to work in a fast-paced demanding environment
Strong Microsoft Office skills
A knack for teamwork and collaboration
Excellent communication skills with a natural ability to build strong relationships
Proactive and full of initiative
Meticulous and accurate, with a keen eye for detail
What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:
Starting salary of £26,000 plus annual bonus
34 days of holiday (including 8 bank holidays)
Hybrid working after probation
Profit share
Annual bonus
Study support
Sick pay
Life assurance
Pension plan
Staff discounts
Fantastic progression opportunities
Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.
Main Responsibilities for the Service Coordinator
Be a brand ambassador, embodying company values at all times
Efficiently schedule work for our field service engineers, adhering to response times and time scales
Creating service purchase orders, gaining supplier invoice approval
Manage and maintain engineer planner
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Calculating engineer overtime and collating timesheets
Booking engineer travel
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Investigate and resolve technician stock take queries
Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
Generate daily, weekly, and monthly customer reports as required
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
Previous experience in a service, customer service, administration, or support role
Able to work in a fast-paced demanding environment
Strong Microsoft Office skills
A knack for teamwork and collaboration
Excellent communication skills with a natural ability to build strong relationships
Proactive and full of initiative
Meticulous and accurate, with a keen eye for detail
What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:
Starting salary of £26,000 plus annual bonus
34 days of holiday (including 8 bank holidays)
Hybrid working after probation
Profit share
Annual bonus
Study support
Sick pay
Life assurance
Pension plan
Staff discounts
Fantastic progression opportunities
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